Business Administration Apprenticeship
BALTIMORE GROUP LTD
London (EC3A 7LP)
Closes in 27 days (Monday 28 September 2026 at 11:59pm)
Posted on 1 September 2026
Contents
Summary
A role where every day brings new opportunities to make a difference. This role unique is the chance to combine your skills, creativity, and passion in a rewarding environment where your contribution truly matters. We aim to provide the guidance, experience and opportunities they need to build a successful career with us.
- Wage
-
£23,000 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday.
08.30 - 17.30, Monday - Thursday.
08.30 - 14.30, Friday.
1 hour lunch break each day.
37 hours 30 minutes a week
- Start date
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Wednesday 7 October 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Main Purpose of Job
To assist operations supervisor with achieving contract deliverables through the co-ordinating of engineering resource, sourcing materials and making necessary access arrangements for the works. Managing the helpdesk phone/email in-hours for emergency reactive issues and client requests.
Key Responsibilities:
- To generate contractual work due monthly in advance through maintenance planner to be scheduled.
- Schedule engineering resource to allow for maximum efficiency and productivity.
- To issue purchase orders for materials ensuring that orders are receipted and distributed to engineers in time for scheduled works. Managing credits/returns where necessary.
- Assisting Contract Supervisor with the approval of Supplier invoices to ensure pending orders are approved for accounts to process.
- Check and approve engineer job cards daily and close down jobs, ensuring that linked variation quotes are raised if necessary and any issues highlighted are escalated to operations Supervisor.
- Answer the main helpdesk phone number during normal working hours within 4 rings where possible and log call out jobs on the system at time of issue.
- Manage and maintain the main helpdesk email inbox and ensure all client requests are logged on system (quote requests/call outs) or passed to the relevant department if necessary.
- Check in and out any Company Plant & Equipment to be held in office stores and ensure to report any noted defects to QHSE.
- Manage and allocate stock from office stores where possible to ensure items are only purchased where stock is not available.
- Ensure the updating of Customer/Site profiles on our system ensuring access codes/site notes are up to date.
- Arrange parking and access arrangements for scheduled works to allow for engineers to carry out their works.
- Manage office key log to ensure that client keys held are checked in and out.
Other Tasks :
Filing and scanning where applicable.
Where you'll work
30 Dukes Place
London
EC3A 7LP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BASINGSTOKE ITEC LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
About this employer
- Baltimore Group, supplies facilities management, maintenance, building services and consultancy including Estates Maintenance Mechanical & Electrical, Health & Safety, Cleaning & Environmental, Facilities Management, Fire Protection & Detection, Interior Fit-Out and Security Services
- Our head office is based in London though we operate on a nationwide basis. Ultimately, we care about the level of service we give, and we work with companies who care about the level of service they receive.
- Our philosophy is to build long-term partnerships, which result in strong and close relationships with all of our clients. We give a personal and consistent level of service that many larger organisations physically cannot deliver due to their size.
- All of our senior management are hands on and involved in the day-to-day running of the business. They are personally responsible for looking after every client and are therefore available at all times.
- Our excellent reputation has been built on our communication and good relationships with clients. We are professional, friendly, flexible and passionate about what we do.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
- We would hope to look at offering a full time position at the end of the apprenticeship based on performance etc.
- Salary would need to be confirmed once position is confirmed
- Training and professional development will take place during the apprenticeship
Ask a question
The contact for this apprenticeship is:
BASINGSTOKE ITEC LIMITED
The reference code for this apprenticeship is VAC2000050579.
Apply now
Closes in 27 days (Monday 28 September 2026 at 11:59pm)