Apprentice Customer Service Assistant

MOORGATE TRAINING LTD

Chesterfield (S40 1LR)

Closes on Monday 28 September 2026

Posted on 27 August 2026

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Summary

Moorgate Training are looking for a Customer Service Apprentice to help grow their team.

Wage

£16,640 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 7:45am - 4:15pm

40 hours a week

Start date

Tuesday 29 September 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Answering a high volume of inbound calls
  • Dealing with customer enquiries via email
  • Processing bookings, amendments and cancellations
  • Scheduling/rescheduling courses
  • Creating training course zoom meetings

Where you'll work

36 Rose Hill
Chesterfield
S40 1LR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

APPRENTICE TEAM LTD

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade A* - C / 9 - 4)
  • Maths (grade A* - C / 9 - 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

About this employer

Moorgate Training is one of the UK’s leading providers of Drink Drive
Rehabilitation Scheme (DDRS) course delivery, dedicated to
improving road safety and reducing risks on our roads. We are also a
National Driver Offender Retraining Scheme (NDORS) Course
Provider licensed by UKROEd, and we deliver accredited training on
behalf of the DVSA and the Welsh Government. Every course is
delivered with excellence, consistency, and dedicated learner support to ensure safer roads for all.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Possible progression onto further apprenticeships and progression in the business. 

Ask a question

The contact for this apprenticeship is:

APPRENTICE TEAM LTD

Apprentice Team Ltd

recruitment@apprenticeteam.org

01246278931

The reference code for this apprenticeship is VAC2000050575.

Apply now

Closes on Monday 28 September 2026

After signing in, you’ll apply for this apprenticeship on the company's website.