Apprentice Payroll Administrator
TAXASSIST GROUP SERVICES LIMITED
Norwich (NR7 0WF)
Closes in 14 days (Friday 11 September 2026 at 11:59pm)
Posted on 27 August 2026
Contents
Summary
The TaxAssist Group is a leading UK-based professional services organisation headquartered in Norwich, Norfolk. The team are looking to recruit for an Apprentice Payroll Administrator.
- Wage
-
£14,560 a year
- Training course
- Payroll administrator (level 3)
- Hours
-
Monday to Friday 9:00am-17:00pm - 1 hour unpaid lunch break.
35 hours a week
- Start date
-
Monday 5 October 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Main Roles and Responsibilities:
- Learn and support the end-to-end payroll process, including the collection, input, validation and processing of payroll data.
- Learn about payroll legislation, including PAYE, National Insurance, pensions, statutory payments and workplace pension auto-enrolment.
- Assist with payroll activities relating to starters, leavers, contractual changes and employee payroll records.
- Respond to routine payroll enquiries, providing excellent customer service and escalating complex issues where appropriate.
- Build positive working relationships with colleagues and external clients.
- Develop skills in the use of payroll systems, Microsoft Excel and other digital technologies to support payroll operations.
- Support payroll reporting, reconciliations and compliance processes while maintaining accuracy, confidentiality and attention to detail.
- Meet payroll deadlines and follow agreed processes, controls and service standards.
- Demonstrate professional behaviours including integrity, accountability, adaptability, teamwork and a commitment to continuous learning.
- Complete apprenticeship training and maintain evidence of learning to achieve the Payroll Administrator Level 3 Apprenticeship.
Where you'll work
Second Floor
Bankside 300 Peachman Way
Broadland Business Park
Norwich
NR7 0WF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
WEST SUFFOLK COLLEGE
Training course
Payroll administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- gather, analyse and process payroll data and information
- resolve different types of queries that may be presented from payroll customers such as employees, clients, management, explaining and documenting responses
- deal with complaints, following processes and escalating complex situations
- meet client or customer needs in line with service level agreements
- provide customer service using agreed systems and processes, taking ownership for work applying agreed processes for checking
- adhere to deadlines and process schedules both internal and statutory, mitigating the impact on the business, employees and clients of deadlines not being met by reprioritising tasks when dealing with conflicting or changing demands
- select appropriate media for communication etc recognising the advantages and risks related to each method
- escalate concerns relating to deadlines in a timely manner, suggesting solutions
- use the appropriate communication media for each stakeholder for each situation. Examples may include ‘phone, face-to-face, email and letters, communicating and engaging professionally, accurately and appropriately, respecting the principles of data protection and confidentiality
- Build and maintain trust and sound relationships with stakeholders to deliver quality payroll services
- develop and maintain strong working relationships with team colleagues, supporting and collaborating to achieve results, seeking advice when appropriate within parameters of the role
- use computerised payroll software and spreadsheet packages such as MS Excel
- use systems and processes to support the payroll function. Examples may include the provision of accounting information and the Real Time Information submissions to His Majesty's Revenue and Customs (HMRC)
- gather, analyse and process payroll data and information
- resolve different types of queries that may be presented from payroll customers such as employees, clients, management, explaining and documenting responses
- deal with complaints, following processes and escalating complex situations
- meet client or customer needs in line with service level agreements
- provide customer service using agreed systems and processes, taking ownership for work applying agreed processes for checking
- adhere to deadlines and process schedules both internal and statutory, mitigating the impact on the business, employees and clients of deadlines not being met by reprioritising tasks when dealing with conflicting or changing demands
- select appropriate media for communication etc recognising the advantages and risks related to each method
- escalate concerns relating to deadlines in a timely manner, suggesting solutions
- use the appropriate communication media for each stakeholder for each situation. Examples may include ‘phone, face-to-face, email and letters, communicating and engaging professionally, accurately and appropriately, respecting the principles of data protection and confidentiality
- Build and maintain trust and sound relationships with stakeholders to deliver quality payroll services
- develop and maintain strong working relationships with team colleagues, supporting and collaborating to achieve results, seeking advice when appropriate within parameters of the role
- use computerised payroll software and spreadsheet packages such as MS Excel
- use systems and processes to support the payroll function. Examples may include the provision of accounting information and the Real Time Information submissions to His Majesty's Revenue and Customs (HMRC)
Training schedule
The learner will be studying the Payroll Administrator Level 3 Apprenticeship Standard qualification.
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Team working
- Initiative
About this employer
The TaxAssist Group is a leading UK-based professional services organisation headquartered in Norwich, Norfolk.
Established in 1995, the Group is the franchisor of the award-winning TaxAssist Accountants brand and has grown to become the UK's largest networked provider of accountancy and tax services for small businesses and individual taxpayers. With a nationwide network of over 400 accountancy shops and offices, TaxAssist supports more than 100,000 clients across the UK, delivering trusted expertise and personalised financial solutions.
Our franchise network provides a comprehensive range of services, including:
- Accounting and bookkeeping
- Tax planning and compliance
- Payroll services
- Business advisory and consultancy services
In addition to these core offerings, the Group has developed specialist divisions, including Tax Consulting by TaxAssist, which provides advanced tax solutions, and Payroll by TaxAssist, delivering comprehensive payroll management services to businesses nationwide. As a growing and innovative organisation, The TaxAssist Group is committed to supporting both its clients and franchise network through expert advice, industry-leading systems, and a strong focus on service excellence.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Opportunity for a permanent role on completion.
Ask a question
The contact for this apprenticeship is:
WEST SUFFOLK COLLEGE
apprenticeships@easterneducationgroup.ac.uk
The reference code for this apprenticeship is VAC2000050533.
Apply now
Closes in 14 days (Friday 11 September 2026 at 11:59pm)