Hull City Council Neighbourhood and Housing – Apprentice
Kingston upon Hull City Council
Hull (HU1 2AA)
Closes in 15 days (Friday 11 September 2026 at 11:59pm)
Posted on 27 August 2026
Contents
Summary
Hull City Council is seeking an enthusiastic Housing Apprentice to join our team and provide vital administrative and operational support. This varied role covers broad aspects of social housing provision while giving you hands-on experience across a range of housing related functions.
- Wage
-
£15,392 to £24,454.04, depending on your age
National Minimum Wage
Minimum wage rates (opens in new tab)
The wage is dependent on age when the apprentice commences in employment
- Training course
- Housing and property management assistant (level 2)
- Hours
-
Monday to Friday, 37 hours.
Start date October 2026.
37 hours a week
- Start date
-
Monday 5 October 2026
- Duration
-
1 year 3 months
- Positions available
-
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Work within a fast-paced social housing management team, learning from Tenancy Officers, Assistants and other housing staff. This will mostly be in an office environment but may also involve work in tenants’ homes.
You will support our housing management team in delivering high quality services to tenants and residents.
What you’ll gain:
- Valuable experience in a professional housing office environment.
- A recognised qualification to kick-start your career.
- The opportunity to build strong foundations for a future career in social housing & local authority work.
- If successful, you’ll play an important role in supporting our teams while developing your skills and knowledge. This is an excellent opportunity to grow, learn, and make a real impact.
Your responsibilities will include:
- Assisting with tenancy management and resident enquiries
- Supporting with property inspections & estate visits
- Helping to coordinate tenancy sustainment activities
- Recording and maintaining accurate customer and property information using a variety of IT systems
- Learning and supporting rent collection services
- Working with tenants, contractors and partner agencies
- Providing excellent customer service via phone, email and on occasions face to face
This role offers a fantastic opportunity to gain practical experience across traditional housing management functions while developing your knowledge of the social housing sector.
You will provide high-quality and efficient support, including:
Communication
- You should be able to communicate clearly and effectively with colleagues, staff, prospective employees, and other service users at all levels
- Maintaining specific databases, inputting and extracting data
- Accurately input data into various databases and systems, extract and manipulate data as required, and ensure all information is up to date and appropriate
- Maintaining up-to-date, accurate, and quality data on appropriate systems and more
- Accurately and efficiently use bespoke systems to complete tasks effectively
Where you'll work
The Guildhall
Alfred Gelder Street
Hull
HU1 2AA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
KINGDOM ACADEMY LIMITED
Training course
Housing and property management assistant (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Customer Service: Be able to apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders.
- Respond to vulnerability: Uses appropriate levels of skill and judgment to understand the needs of vulnerable individuals and groups (including those with complex needs) and respond accordingly.
- Communication: Demonstrate effective and appropriate communication skills to enable timely identification and resolution of issues. Be able to signpost customers who need additional support to other colleagues, partner agencies.
- Administration: Be able to apply a range of administrative skills in order to support a range of housing and property related services.
- Information collection and sharing: Understand and be able to use a variety of methods to collect and present information such as resident, neighbourhood and property data in an effective manner. Information and data must be collected, recorded and presented accurately.
- Team work: Work with internal colleagues and external partners to achieve individual, team and business targets. Work with colleagues to identify solutions to problems, appreciate the importance of team working and where they fit within the team.
- Time management: Organise and plan work in a flexible manner to ensure tasks are prioritised and completed within agreed timescales.
- Tools and equipment: Effective use of IT equipment and software, including housing and property management software. The appropriate use of housing and property related work equipment.
- Decision making: Effective decision making in order to ensure work tasks are completed in line with instruction and on time.
Training schedule
- Housing Provision and Housing Organisations
- Customer Service for Housing
- Professional Development in Housing
- Assets, Repairs, and Maintenance
More training information
Applicant must attend initial assessment, interview and training, be committed to completing the apprenticeship through Kingdom Academy Limited.
Requirements
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Problem solving skills
- Team working
- Service Skills
- Process Improvement Skills
- Personal Development
- Managing information
Other requirements
Hull City Council’s Neighbourhood and Housing team deliver an efficient, high-quality, and confidential support service to both the Council and external organisations.
http://www.hullcc.gov.uk
Disability Confident.
About this employer
Working within the Neighbourhoods and Housing Service, this post is an opportunity to gain first-hand experience of working in an office environment but also to learn the importance of social housing within a local authority. Working within the Housing are teams you will be working with a team of people responsible for the housing management of tenancies as the landlord and will provide you with the opportunity to not only learn admin functions but also to learn about roles within the housing service overall. During your time with the team you will experience all elements of the service to provide you with the opportunity to develop your skills in different disciplines.
http://www.hullcc.gov.uk (opens in new tab)
Company benefits
The successful candidate will be given the opportunity of full-time employment upon completion of the apprenticeship if positions are available.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
The successful candidate will be given the opportunity of full-time employment upon completion of the apprenticeship if positions are available.
Ask a question
The contact for this apprenticeship is:
Kingston upon Hull City Council
Richard Gott
richard.gotts@hullcc.gov.uk
The reference code for this apprenticeship is VAC2000050476.
Apply now
Closes in 15 days (Friday 11 September 2026 at 11:59pm)