Apprentice Customer Service Advisor

NETGIANT LTD

MANCHESTER (M46 0SY)

Closes in 15 days (Friday 11 September 2026 at 11:59pm)

Posted on 27 August 2026

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Summary

This is a fantastic opportunity for someone looking to begin their career in customer service, while gaining valuable hands-on experience within a busy and established business

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Target based bonus available.

Training course
Customer service specialist (level 3)
Hours
Monday to Thursday 9am-5.30pm Friday 9am-5pm

37 hours 30 minutes a week

Start date

Monday 21 September 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

You will work alongside an experienced team, learning how to provide excellent customer service, communicate confidently with customers and support the day-to-day running of the business.

Your duties will develop as you progress through your apprenticeship and will include:

  • Responding to customer enquiries by telephone and email
  • Providing friendly, professional and helpful customer service
  • Helping customers with product, order and delivery enquiries
  • Processing customer orders and updating customer information
  • Resolving customer queries and problems efficiently
  • Developing positive relationships with customers
  • Working closely with other members of the team to achieve individual and company targets
  • Maintaining accurate information on company systems
  • Carrying out general administrative duties
  • Learning about the company's products, services and processes
  • Supporting the wider customer service and sales team when required
  • Completing all training, coursework and assessments required as part of the apprenticeship
  • Preparing for and completing the End Point Assessment

Where you'll work

61 GIBFIELD PARK AVENUE
ATHERTON
MANCHESTER
M46 0SY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NORTHWEST EDUCATION AND TRAINING LIMITED

Training course

Customer service specialist (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
  • Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
  • Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
  • Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
  • Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
  • Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
  • Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
  • Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
  • Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
  • Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
  • Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
  • Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
  • Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
  • Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
  • Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
  • Service Improvement: Make recommendations based on your findings to enable improvement
  • Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Training schedule

Training will be delivered either face-to-face or remotely via Teams in the workplace. You will receive monthly visits from a qualified assessor.

Requirements

Essential qualifications

GCSE in:

  • English or English Lit (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Team working
  • Initiative
  • Keen to learn
  • Reliable and punctual

About this employer

We are a leading printer consumables company, supplying a wide range of printer cartridges, toner and related products to customers across the UK.

We pride ourselves on providing excellent customer service and are looking for an enthusiastic Apprentice Customer Service Advisor to join our friendly team at our office in Atherton, Manchester.

https://www.netgiant-group.com (opens in new tab)

Company benefits

On-site parking.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Potential permanent position following successful completion of the apprenticeship programme.

Ask a question

The contact for this apprenticeship is:

NORTHWEST EDUCATION AND TRAINING LIMITED

Sarah Reynolds

sarah.reynolds@nweat.co.uk

07591833514

The reference code for this apprenticeship is VAC2000050440.

Apply now

Closes in 15 days (Friday 11 September 2026 at 11:59pm)