Customer Service Apprenticeship

FP Surveying

West Sussex (RH17 7QX)

Closes in 7 days (Friday 4 September 2026 at 11:59pm)

Posted on 27 August 2026

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Summary

On-the-job learning customer service skills.

Wage

£18,720 a year

Minimum wage rates (opens in new tab)

Salary review after one year

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday, 9 am -5 pm. Paid lunch hour.

35 hours a week

Start date

Monday 21 September 2026

Duration

1 year

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Dealing with customers, other members of staff and business contacts.

Where you'll work

Hurstwood Grange
Hurstwood Lane
Haywards Heath
West Sussex
RH17 7QX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

REWARDS TRAINING RECRUITMENT CONSULTANCY LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

On-the-job training working in a busy office environment with other members of staff.

More training information

Study for Apprenticeship qualification.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Team working
  • Initiative
  • Positive approach to customers

Other requirements

A good standard of personal presentation.

About this employer

A market leading and growing surveying company, established in 2002.

http://www.fpsurveying.co.uk (opens in new tab)

Company benefits

Private Medical Insurance. Pension contribution.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Senior Customer Service Assistant.

Ask a question

The contact for this apprenticeship is:

FP Surveying

Terry McCutcheon

terry.mccutcheon@financeplanning.co.uk

01444449200

The reference code for this apprenticeship is VAC2000050420.

Apply now

Closes in 7 days (Friday 4 September 2026 at 11:59pm)