Administration Assistant Apprentice

TOTAL REPAIR SERVICE LTD

PLYMPTON (PL7 4FD)

Closes on Wednesday 30 September 2026

Posted on 27 August 2026

Print

Contents

Summary

To assist with day-to-day accounting tasks, data entry, and general office administration. This includes handling correspondence, preparing documents, and maintaining professional communication with customers and colleagues.

Wage

£16,185 a year

Minimum wage rates (opens in new tab)

Training course
Administration assistant (level 2)
Hours
Monday - Friday, 8:00am - 4:30pm.

37 hours 30 minutes a week

Start date

Wednesday 7 October 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Handle incoming and outgoing correspondence, including scanning, filing, and distributing emails and documents
  • Answer telephone calls, take messages, and direct enquiries to the appropriate team members in a professional manner
  • Maintain office records, databases, and filing systems (both digital and paper-based) to ensure accuracy and accessibility
  • Process supplier invoices and credit notes, ensuring timely and accurate data entry into the accounting system
  • Assist trades and site staff with purchase order numbers
  • Support the finance team in maintaining accurate financial records and documentation
  • Respond to customer enquiries via email and telephone in a friendly, professional, and timely manner

Where you'll work

UNIT 25
10 BELL CLOSE
NEWNHAM INDUSTRIAL ESTATE
PLYMPTON
PL7 4FD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ACHIEVEMENT TRAINING LIMITED

Training course

Administration assistant (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Receive, retrieve, process, record and store information and data.
  • Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
  • Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
  • Handle and communicate information in line with organisational policies, procedures and security requirements.
  • Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
  • Plan and review administration tasks allocated by supervisor.
  • Maintain professional relationships with stakeholders.
  • Monitor and report on the use of resources such as materials, equipment and supplies.
  • Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
  • Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
  • Use continuing professional development including self-reflection to support current and future training and development needs.
  • Use communication tools to respond to stakeholders using professional language and organisational etiquette.
  • Operate within agreed health and safety standards.
  • Use time management tools to meet deadlines.
  • Handle feedback following expected professional etiquette.
  • Maintain wellbeing, accessing organisational support mechanisms if required.
  • Review and check own work.
  • Use cloud services to share documents for use and or collaboration.
  • Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
  • Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.
  • Receive, retrieve, process, record and store information and data.
  • Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
  • Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
  • Handle and communicate information in line with organisational policies, procedures and security requirements.
  • Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
  • Plan and review administration tasks allocated by supervisor.
  • Maintain professional relationships with stakeholders.
  • Monitor and report on the use of resources such as materials, equipment and supplies.
  • Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
  • Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
  • Use continuing professional development including self-reflection to support current and future training and development needs.
  • Use communication tools to respond to stakeholders using professional language and organisational etiquette.
  • Operate within agreed health and safety standards.
  • Use time management tools to meet deadlines.
  • Handle feedback following expected professional etiquette.
  • Maintain wellbeing, accessing organisational support mechanisms if required.
  • Review and check own work.
  • Use cloud services to share documents for use and or collaboration.
  • Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
  • Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.

Training schedule

You will receive specific on the job training from the employer in your workplace at Total Repair Service (TRS).

Off the job training will be delivered using weekly classroom sessions delivered at Achievement Training city centres location or you will be work based and will be given time in the working week to study towards the theory element of the programme. You will be working towards:

  • Level 2 Administration Assistant Apprenticeship Standard
  • Apprentices without Level 2 English and maths (A*-C or 9-4 GSCE) will need to achieve this level before the end of their apprenticeship

You will develop knowledge and understanding of: 

  • The organisation’s purpose, activities, aims
  • The organisation's structure and how your work benefits the organisation
  • The organisation's internal policies and key business policies relating to sector
  • How to apply a solutions-based approach to improve business processes and helping define procedures

Requirements

Essential qualifications

GCSE in:

English & Maths (grade 4 (or C and above))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Customer care skills
  • Problem solving skills
  • Team working

About this employer

Total Repair Service (TRS) is a Plymouth-based building repair company operating across Devon and Cornwall. We specialise in domestic and commercial insurance repairs, alterations, and refurbishment projects.


TRS works with many of the largest national insurers, both directly and through Building Repair Networks. Our friendly and professional approach ensures a first-class, consistent service for all clients, making the repair process straightforward and stress-free.

https://totalrepairservice.co.uk/ (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Following successful completion of the apprenticeship, candidates may progress to:

  • Advanced Apprenticeships (e.g., Level 3 Business Administrator)
  • Permanent role within the company

Ask a question

The contact for this apprenticeship is:

ACHIEVEMENT TRAINING LIMITED

David Kellier

davidkellier@achievementtraining.com

01752202264

The reference code for this apprenticeship is VAC2000050402.

Apply now

Closes on Wednesday 30 September 2026