Customer Service Apprenticeship

THE CALLS WAREHOUSE LTD

Salford (M50 2ST)

Closes in 23 days (Sunday 20 September 2026 at 11:59pm)

Posted on 27 August 2026

Print

Contents

Summary

Kick start your career with The Calls Warehouse in MediaCity as a Customer Service Apprentice. Gain hands on experience supporting customers, handling enquiries, using CRM systems and developing valuable communication skills while working towards a recognised qualification. A fantastic opportunity to learn, grow and build a long term career.

Wage

£13,104 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Mon - Thur: 9.30 - 4pm (1 hour lunch) Friday: 09.30 - 3pm (1 hour lunch)

31 hours 30 minutes a week

Start date

Thursday 1 October 2026

Duration

1 year

Positions available

3

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Duties include but not limited to:

  • Carry out customer health checks for existing customers
  • Provide advice, support and solutions to customer queries
  • Answer inbound customer calls and gather detailed information
  • Deliver excellent aftercare support to existing customers
  • Manage customer expectations and maintain high levels of customer satisfaction
  • Use AI tools to gather information and update customer records and spreadsheets
  • Complete customer surveys with prospective new customers over the phone
  • Use CRM systems and other internal software to record and manage customer information
  • Build strong relationships with customers through effective questioning, listening and communication
  • Identify customer needs and requirements
  • Gather and qualify information from prospective customers
  • Pass qualified leads to Account Managers for follow up and sales closure
  • Support a range of business projects and administrative activities

Where you'll work

Blue
Media City Uk
Salford
M50 2ST

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SALFORD CITY COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

Maths & English (grade 3 - 9 / A* - D)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Logical
  • Team working
  • Friendly & Pleasant

Other requirements

Proposed interview dates 28th, 29th, 30th September

About this employer

The Calls Warehouse has been trading as an independent Telecommunications provider since 2014. We are a small business focusing on Broadband, Voip/Cloud Phones, Gas & Electricity, Mobile Sim cards for Business customers based in the UK. We have an existing client base of over 1200 customers. We are a small company that believes people are the most important part of any business, whether that be employees or customers - no one is just a number!

https://www.thecallswarehouse.com/ (opens in new tab)

Company benefits

Luxurious offices, free tea/coffee, fruit, incentives, 10% discount at in-house cafe, discounts in various restaurants within MediaCity, in-house events

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Once completed Level 2 to then complete Level 3, with full time position for right candidate once Level 2 & Level 3 completed

Ask a question

The contact for this apprenticeship is:

SALFORD CITY COLLEGE

Mary Takhar - Salford City College

mary.takhar@salfordcc.ac.uk

0161631555

The reference code for this apprenticeship is VAC2000050326.

Apply now

Closes in 23 days (Sunday 20 September 2026 at 11:59pm)