Property and Guest Services Assistant Apprentice

THE CORNISH WAY LTD

Penzance (TR18 4JH)

Closes on Thursday 15 October 2026

Posted on 26 August 2026

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Summary

This is a varied role working between the guest and property services departments assisting in guest communications, uploading property details, arranging trades and general admin duties required to assist running a successfully holiday agency

Wage

£15,600 a year

Minimum wage rates (opens in new tab)

  • Annual salary review.
Training course
Business administrator (level 3)
Hours
Working Days: 4 Working Times:9.30 – 5.30 One Saturday per month. Located in a shop front in Penzance

30 hours a week

Start date

Monday 9 November 2026

Duration

1 year 9 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Office Assistant – Role Summary

The Cornish Way is looking for an organised and friendly Office Assistant to support both our Guest Services and Property Services departments.

You will report directly to the guest services and property services managers.

Key duties will include:

Uploading property descriptions and information to our website and Airbnb

Creating and updating guest welcome guides

Responding to guest enquiries and assisting with bookings

Uploading mandatory compliance documents for new properties

Scheduling routine property checks and servicing

Liaising with tradespeople and arranging general maintenance callouts

The role requires excellent organisation, attention to detail, good communication skills and confidence using online systems.

Where you'll work

13 Alverton Terrace
Penzance
TR18 4JH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TRURO AND PENWITH COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

Attendance to college bi-weekly.

Requirements

Essential qualifications

GCSE in:

  • any other 3 subjects (grade 4 or above)
  • English (grade 4 or above)
  • Maths (grade 4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Team working
  • Initiative
  • Patience
  • Able to use Word and Excel

About this employer

Established in 2010 The Cornish Way is a boutique holiday letting agency specialising in letting properties in the far west of Cornwall. We are a growing business currently managing circa 60 properties with a team of 4 who are based in Penzance.

https://www.thecornishway.co.uk (opens in new tab)

Company benefits

  • Pension after probationary period.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

  • On completion of a successful apprenticeship, there may be an opportunity for a full-time position.

Ask a question

The contact for this apprenticeship is:

TRURO AND PENWITH COLLEGE

The reference code for this apprenticeship is VAC2000050323.

Apply now

Closes on Thursday 15 October 2026

After signing in, you’ll apply for this apprenticeship on the company's website.