Apprentice Trade Counter Assistant

Flair Windows

Warwick (CV34 6TJ)

Closes in 24 days (Sunday 20 September 2026 at 11:59pm)

Posted on 26 August 2026

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Summary

We are currently looking for an Apprentice to join our ever-expanding team in Warwick. Why not join us and be part of our success story as we continue to grow our business. We are looking for dynamic self-motivated people who work well within a team environment, you will need to be customer oriented, proactive, enthusiastic, and energetic.

Wage

£16,224 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Trade supplier (level 2)
Hours
Monday to Thursday, 8.00am to 4.30pm. Friday, 8.00am to 4.00pm.

39 hours a week

Start date

Monday 5 October 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Job Summary

Deliver a high level of customer service, ensuring customers receive a fast and efficient response, building customer loyalty and enhancing the company’s reputation for service.

Duties and Responsibilities

  • Liaise daily with customers & advise them on numerous products and offers
  • Generate business through leads and existing customers
  • Serve customers at the Trade Counter
  • Taking orders and payments in person, via telephone and email
  • Monitor and accurately control stock.
  • Stock ordering for all branches.
  • Allocate stock and ensure the stock is delivered to the branches through our transport team.
  • Receive deliveries from suppliers, ensure all quantities are correct undamaged, resolving any deficiencies/anomalies
  • Promote additional products and services to customers.
  • Complete customer collections
  • Perform any other duties as may be deemed necessary or as may be required by the company

Where you'll work

Unit 4
Harriott Drive
Heathcote Industrial Estate
Warwick
CV34 6TJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

GLASS & FENESTRATION TRAINING SOLUTIONS LTD

Training course

Trade supplier (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Knowledge and understanding of the organisation’s: communicating confidently to internal and external customers about the company and how it operates
  • Knowledge and understanding of the organisation’s: identifying and communicating with the relevant person if a threat or risk to the business is identified
  • specialist trade customer profile of the business: using appropriate techniques and forms of communication to put customers at ease and gain their trust.
  • specialist trade customer profile of the business: delivering customer service that exceeds customer expectations
  • specialist trade customer profile of the business: identifying customer requirements and referring them onwards in an appropriate manner
  • trade counter and telesales services: assisting customers in exploring product ranges and alternative and complementary products and services, based on the fundamental underpinning product knowledge
  • trade counter and telesales services: identifying the customers’ requirements, matching them to the trade supplier’s products and services
  • trade counter and telesales services: delivering accurate product information, to enable the customer to make a decision on products and services and know how to access the detailed technical specification of a product when required.
  • trade counter and telesales services: securing a trade sale using appropriate selling techniques, both face to face and on the telephone, and methods to complete the transaction.
  • trade counter and telesales services: applying basic merchandising techniques used within the business.
  • trade counter and telesales services: applying the key principles of selling in a trade supplier environment, using a variety of methods, which may include unique selling points, upselling, and link selling to secure and complete sales transactions.
  • trade counter and telesales services: communicating with customers using various methods and systems appropriate to the situation
  • trade counter and telesales services: applying the key principles of administration and working practices to accurately prepare, store, communicate and process businesses documentation.
  • trade counter and telesales services: processing information, to the key standards of data protection, security and intellectual property rights.
  • key principles of warehousing and stock control: processing and recording the receipt, storage, assembly and despatch of goods.
  • key principles of warehousing and stock control: receiving stock, despatching customer orders and processing returns in line with company processes.
  • key principles of warehousing and stock control: loading /unloading of supplier and contractor vehicles
  • technologies that are appropriate to the role: using technology appropriately and efficiently in line with business policy, e.g. PoS (point of sale) machines, PCs
  • technologies that are appropriate to the role: demonstrating the use of various technologies, e.g. bespoke/in house or off the shelf software packages to others.
  • legislative responsibilities relating to the business, products and/or services being sold: complying with legal requirements to minimise risk and build customer confidence.
  • legislative responsibilities relating to the business, products and/or services being sold: minimising disruption to the business and maintaining the safety and security of people at all time
  • legislative responsibilities relating to the business, products and/or services being sold: taking appropriate action if a breach of H&S regulations is identified.
  • personal responsibilities and performance contribute to the success of the team and the business: building two-way trust and contribute to working within a team
  • personal responsibilities and performance contribute to the success of the team and the business: collaborating with colleagues to resolve problems.
  • personal responsibilities and performance contribute to the success of the team and the business: managing personal performance by completing tasks to agreed standards and timescales and by taking action to resolve problems and communicating issues beyond own level of competence.
  • personal responsibilities and performance contribute to the success of the team and the business: demonstrating effective time management through planning and prioritising own workload.
  • personal responsibilities and performance contribute to the success of the team and the business: identifying own strengths, weaknesses and development needs.

Training schedule

All training will take place on site.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Organisation skills
  • Customer care skills
  • Team working

About this employer

Flair Windows

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Opportunity to advance to a level 3 on completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

GLASS & FENESTRATION TRAINING SOLUTIONS LTD

The reference code for this apprenticeship is VAC2000050264.

Apply now

Closes in 24 days (Sunday 20 September 2026 at 11:59pm)