IT Apprentice
LIMBS & THINGS LIMITED
Bristol (BS2 0RA)
Closes in 31 days (Saturday 26 September 2026)
Posted on 26 August 2026
Contents
Summary
Start your journey in IT with an apprenticeship that offers practical experience, expert mentorship, and the opportunity to work with modern technologies while supporting users and business systems.
- Wage
-
£23,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday, 9.00am - 5.30pm.
37 hours 30 minutes a week
- Start date
-
Wednesday 30 September 2026
- Duration
-
1 year 5 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Main responsibilities:
- Acting as a first point of contact for IT support requests, incidents, and service inquiries
- Providing technical support to users via phone, email, remote support tools, and in person
- Assisting with the diagnosis and resolution of hardware, software, and account-related issues
- Supporting user onboarding and offboarding activities, including account creation, access management, and equipment setup
- Assisting with the administration of Microsoft 365 services, including Teams, Exchange Online, SharePoint Online, and Entra ID
- Helping maintain end-user devices, software deployments, and mobile device management systems
- Supporting the setup, maintenance, and troubleshooting of audio and video conferencing equipment
- Helping maintain the IT desk setups for office-based staff
- Creating and updating technical documentation, user guides, and knowledge base articles
- Following IT policies, procedures, and security best practices at all times
- And any other tasks as required by the IT Department
Where you'll work
Sussex Street
St Philips
Bristol
BS2 0RA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
QA LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
Information Communications Technician Level 3.
QA’s Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to:
- Follow a cloud-first curriculum, covering on-premises and cloud-enabled networking
- Learn about core networking principles, including network addressing, cloud, virtualisation and security
- Understand the principles, hardware, protocols and services that form part of on-premises, cloud and hybrid network architectures
- Train with QA - the largest and leading provider for both Microsoft and AWS training
- Learn technical content that aligns to, and is relevant to, employers and the market
Learn about DevOps methodologies and the fundamentals of databases and data migration
Tools and technologies learned: Learners will learn to use Microsoft Azure, AWS and Google Cloud.
More training information
Why choose our Cloud Network Specialist apprenticeship?
QA’s Cloud Network Specialist Level 3 Apprenticeship provides a solid foundation in installing network cabling and hardware. A Cloud Network Specialist’s role is both desk-based and involves visits to clients' premises to resolve issues. Apart from installing network cabling and hardware, they may also be required to assist in the deployment and management of cloud-based services.
Requirements
Essential qualifications
GCSE in:
- English (grade 3+ (D or above))
- Maths (grade 3+ (D or above))
Desirable qualifications
GCSE in:
- Any subject (grade 4+ (A-C))
- Any subject (grade 4+ (A-C))
- Any subject (grade 4+ (A-C))
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Logical
- Team working
About this employer
Limbs & Things is a global developer and manufacturer of medical simulation equipment and clinical skills trainers used by healthcare educators, universities, hospitals, and simulation centres worldwide.
Founded in 1990, our mission is to improve patient outcomes by providing realistic, repeatable training tools that allow healthcare professionals to practise procedures safely before performing them on real patients.
Today, our products support clinical education in over 100 countries and are trusted by medical schools, training hospitals, and professional certification programmes around the world.
Company benefits
- 25 days of holidays + bank holidays
- Buying/Selling holidays up to 5 days a year
- Study Support
- Up to 5% Employer Pension Contribution + NI rebate
- Cycle to work Scheme
- Cash Plan
- Free online GP service
- Employee Assistance Programme, offering up to 6 counselling sessions a year as well as legal advice
- Up to 4 company social events a year
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
Ask a question
The contact for this apprenticeship is:
QA LIMITED
The reference code for this apprenticeship is VAC2000050230.
Apply now
Closes in 31 days (Saturday 26 September 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.