Business Administrator Apprentice

SME LOCAL CIC

CROYDON (CR0 2TB)

Closes on Wednesday 30 September 2026

Posted on 25 August 2026

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Summary

We are looking for an enthusiastic, organised and motivated individual to join our team as a Level3 Business Administrator Apprentice.

An excellent opportunity for someone looking to begin or develop their career in business administration while gaining valuable practical experience alongside formal training with South Bank Colleges.

Wage

£20,750 a year

Minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
35 hours per week, Monday to Friday. This includes the study date.

35 hours a week

Start date

Thursday 1 October 2026

Duration

1 year 6 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Providing day-to-day administrative support to the team.
  • Managing emails, correspondence and routine enquiries.
  • Maintaining accurate and up-to-date records and databases.
  • Preparing documents, reports, presentations and other business information.
  • Organising meetings, appointments and events.
  • Preparing agendas, taking notes and recording actions where appropriate.
  • Updating spreadsheets and carrying out basic data analysis.
  • Supporting the production of reports and management information.
  • Maintaining electronic and paper filing systems in line with organisational procedures.
  • Assisting with the processing and monitoring of administrative requests.
  • Supporting colleagues with projects and business activities.
  • Communicating professionally with internal and external stakeholders.
  • Responding to enquiries and directing queries to the appropriate person or team.
  • Following organisational policies, procedures and confidentiality requirements.
  • Using a range of digital systems and Microsoft Office applications.
  • Identifying opportunities to improve administrative processes and ways of working.
  • Prioritising tasks and managing your workload effectively.
  • Undertaking other reasonable administrative duties appropriate to the role and level of the apprenticeship.

Where you'll work

C V A RESOURCE CENTRE
82 LONDON ROAD
CROYDON
CR0 2TB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SOUTH BANK COLLEGES

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Administrative skills
  • Team working
  • Creative

Other requirements

SME Local CIC is a fast-paced agile organisation, with individuals coming together from various backgrounds. We are passionate about who we are and what we deliver for client and the community. Successful candidates must share this passion and full embrace the values of our business.

About this employer

SME LOCAL CIC is a community-focused organisation committed to supporting local businesses, communities, education, enrichment and wider economic and social development.

The organisation works across a range of projects and initiatives that require effective communication, audience engagement and digital promotion.

The Business Administrator Apprentice will play an important role in supporting SME LOCAL CIC's continued development of its administration process and supporting the requirements of a fast paced organisation are continually me, whilst also supporting the organisation to communicate effectively with local businesses, partners, learners, communities and other stakeholders.

http://www.smelocal.co.uk (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

As a community interest company, we participate in various community events and there will be an expectation for attendance at some but not all of these.

In addition, client management is a key element of our business and therefore it is expected individuals will be able to attend external meetings/events/gatherings with clients.

Ask a question

The contact for this apprenticeship is:

SOUTH BANK COLLEGES

The reference code for this apprenticeship is VAC2000050110.

Apply now

Closes on Wednesday 30 September 2026