Property finance admin assistant apprentice

METRO PM LIMITED

Birmingham (B17 0DH)

Closes in 17 days (Friday 11 September 2026 at 11:59pm)

Posted on 25 August 2026

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Summary

A fantastic opportunity to join the team here at MetroPM, working as a Property finance admin assistant apprentice. If you are interested in working in the Residential Property Management sector and wish to work for an established and experienced company who are passionate about delivering exceptional customer service then apply today.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Starting pay to be reviewed based on applicants experience. Salary reviewed at performance reviews.

Training course
Administration assistant (level 2)
Hours
Monday to Friday, 9.00am to 5.30pm.

37 hours 30 minutes a week

Start date

Monday 14 September 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Main Responsibilities

The apprentice will receive training and support while developing their administrative skills. Duties will include:

  • Carrying out general office administration tasks.
  • Preparing basic letters and emails using templates and guidance.
  • Sending meeting notices, minutes and correspondence prepared by Property Managers.
  • Entering and updating information accurately on company systems.
  • Scanning, saving and organising documents, including leases, policies and insurance documents.
  • Opening and maintaining electronic and paper files.
    Archiving files and ensuring records are stored correctly.
  • Photocopying, scanning, emailing, faxing and laminating documents as required.
  • Franking outgoing post and assisting with posting correspondence.
  • Ordering stationery and maintaining basic office supplies.
  • Sending brochures and information to prospective clients.
  • Assisting with basic data entry and record keeping.
  • Supporting the accounts team with straightforward administrative tasks, such as filing invoices and updating records.
  • Assisting with basic customer enquiries and directing queries to the appropriate member of staff.
  • Taking and passing on messages accurately.
  • Assisting with the administration of requests for keys, fobs and permits.
  • Updating customer and property information on company systems.
  • Supporting Property Managers with general administrative tasks.
  • Maintaining confidentiality when handling customer and company information.
  • Following company procedures, including data protection and GDPR requirements.
  • Developing confidence in using Microsoft Word, Excel, email and other office software.
  • Supporting the wider team with other reasonable administrative duties as part of their training and development.
  • The apprentice will not be expected to independently manage complex customer complaints, resolve property issues, make financial decisions or take responsibility for invoicing. These activities will be undertaken by experienced staff, with the apprentice supporting the administration where appropriate.

Where you'll work

St Mary's House 68 Harborne Park Road Harborne
Birmingham
B17 0DH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TRANSWORLD PUBLICATIONS SERVICES LIMITED

Training course

Administration assistant (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Receive, retrieve, process, record and store information and data.
  • Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
  • Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
  • Handle and communicate information in line with organisational policies, procedures and security requirements.
  • Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
  • Plan and review administration tasks allocated by supervisor.
  • Maintain professional relationships with stakeholders.
  • Monitor and report on the use of resources such as materials, equipment and supplies.
  • Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
  • Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
  • Use continuing professional development including self-reflection to support current and future training and development needs.
  • Use communication tools to respond to stakeholders using professional language and organisational etiquette.
  • Operate within agreed health and safety standards.
  • Use time management tools to meet deadlines.
  • Handle feedback following expected professional etiquette.
  • Maintain wellbeing, accessing organisational support mechanisms if required.
  • Review and check own work.
  • Use cloud services to share documents for use and or collaboration.
  • Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
  • Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.
  • Receive, retrieve, process, record and store information and data.
  • Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
  • Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
  • Handle and communicate information in line with organisational policies, procedures and security requirements.
  • Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
  • Plan and review administration tasks allocated by supervisor.
  • Maintain professional relationships with stakeholders.
  • Monitor and report on the use of resources such as materials, equipment and supplies.
  • Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
  • Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
  • Use continuing professional development including self-reflection to support current and future training and development needs.
  • Use communication tools to respond to stakeholders using professional language and organisational etiquette.
  • Operate within agreed health and safety standards.
  • Use time management tools to meet deadlines.
  • Handle feedback following expected professional etiquette.
  • Maintain wellbeing, accessing organisational support mechanisms if required.
  • Review and check own work.
  • Use cloud services to share documents for use and or collaboration.
  • Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
  • Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.

Training schedule

  • Business Administrator Level 3 apprenticeship.
  • Functional Skills in English and maths if applicable.
  • 1 day per week on and off the job training with Metro PM.
  • Minimum of 1 day per month training at Protocol Consultancy Services (training provider).

Requirements

Essential qualifications

GCSE in:

  • English (grade A*-C or 4-9)
  • Maths (grade A*-C or 4-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Time Management

About this employer

Established in 2006 and with over 100 years’ combined experience in block and estate management, you can trust MetroPM to deliver a property management solution which is both honest and transparent, tailored for the specific needs of our clients and based on traditional values while using the latest technology.

https://metro-pm.co.uk/ (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

  • Possibility of full time employment
  • Career and further learning progression opportunities

Ask a question

The contact for this apprenticeship is:

TRANSWORLD PUBLICATIONS SERVICES LIMITED

Ben Farmer

bfarmer@protocolgroup.co.uk

01212362634

The reference code for this apprenticeship is VAC2000050098.

Apply now

Closes in 17 days (Friday 11 September 2026 at 11:59pm)