Business Admin Apprenticeship - Level 3
EAST LANCASHIRE ALLIANCE CIC
BURNLEY (BB12 6HH)
Closes in 30 days (Friday 25 September 2026)
Posted on 25 August 2026
Contents
Summary
Join East Lancashire Alliance as a Level 3 Business Administrator Apprentice and gain practical experience across Service Delivery, Coding, HR and Community Nursing. You will support day-to-day administration, develop digital and communication skills, work with colleagues and patients, and contribute to service improvement.
- Wage
-
£15,392 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
37.5 hours.
37 hours a week
- Start date
-
Friday 9 October 2026
- Duration
-
1 year 8 months
- Positions available
-
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
East Lancashire Alliance (ELA) is a Community Interest Company supporting primary care and delivering a range of services across East Lancashire. This Level 3 Business Administrator apprenticeship provides broad practical experience across four key areas: Office / Service Delivery, Coding, Human Resources and Community Nursing.
The apprentice will develop the knowledge, skills and behaviours required for the Level 3 Business Administrator apprenticeship while supporting day-to-day administrative activity across ELA.
Key responsibilities will include:
• Answering routine telephone enquiries and supporting patient bookings for ELA services, once trained and assessed as competent.
• Supporting appointment, referral and service administration for Wound Care, Ring Pessary, Diabetic Monitoring, Warfarin and Enhanced Access.
• Maintaining service trackers, spreadsheets, records and electronic information accurately.
• Supporting shared inboxes, routine correspondence, documents and meeting administration.
• Supporting Coding administration, data-quality checks and coding records.
• Supporting HR recruitment, interview, onboarding, employee-record and training administration using agreed processes.
• Supporting Community Nursing administration, including service records, referrals, appointments and stock/consumables records where appropriate.
• Using Microsoft Office, Teams, spreadsheets, databases and relevant ELA systems.
• Working with patients, GP practices, clinical teams, ELA colleagues, HR colleagues, coding colleagues and other stakeholders.
• Identifying opportunities for administrative improvement and completing an appropriate small improvement activity during the apprenticeship.
The apprentice will initially work with close supervision and will take on greater responsibility as confidence and competence develop. Activities requiring specialist judgement, including complex or sensitive HR matters, will be escalated to the appropriate colleague.
Where you'll work
BURNLEY BUSINESS FIRST CENTRE
EMPIRE WAY
BURNLEY
BB12 6HH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BLACKBURN COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Blackburn College.
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Initiative
- Non judgemental
- Patience
About this employer
East Lancashire Alliance is a Community Interest Company (CIC) that works closely with GP practices and Primary Care Networks across East Lancashire. It currently supports around 47 GP practices and a population of over 400,000 people, providing services such as primary care support, HR and recruitment, training, research, enhanced access and specialist community healthcare. Its main focus is improving local healthcare services, supporting GP practices and ensuring patients receive safe, accessible and patient-centred care
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Potential permanent role on successful completion of the apprenticeship, subject to performance, organisational requirements and business need.
Ask a question
The contact for this apprenticeship is:
BLACKBURN COLLEGE
The Apprenticeship Team
apprenticeships@blackburn.ac.uk
01254 292500
The reference code for this apprenticeship is VAC2000049940.
Apply now
Closes in 30 days (Friday 25 September 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.