Payroll Administrator Apprentice
LEWIS SMITH AND COMPANY LTD
DUDLEY (DY1 2AW)
Closes in 31 days (Friday 25 September 2026 at 11:59pm)
Posted on 24 August 2026
Contents
Summary
Start your career in payroll with an established and growing accountancy firm. You'll join a friendly, experienced team, work with real clients from day one and gain the skills, training and experience to build a long-term career with us.
- Wage
-
£16,000 a year
Minimum wage rates (opens in new tab)
Following successful completion of your six-month probation, you'll benefit from private healthcare and death in service cover, alongside ongoing training, development and opportunities to progress within the firm.
- Training course
- Payroll administrator (level 3)
- Hours
-
37.5 hours per week, Monday to Friday. We operate flexible working hours, with an 8-hour working day starting between 8.00am and 9.30am. Working pattern alternates between a 40-hour week and a 35-hour week, including a 12.00pm finish every other Friday.
37 hours 30 minutes a week
- Start date
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Saturday 10 October 2026
- Duration
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1 year 8 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
You'll work alongside our experienced payroll team, helping to deliver an accurate and reliable payroll service to a wide range of clients. You'll learn how to process payrolls, maintain employee records, calculate pay and deductions, deal with starters and leavers, support pension administration and respond to client queries. As your knowledge and confidence grow, you'll take on greater responsibility and build relationships with your own clients.
Where you'll work
THE OLD DOCTOR'S HOUSE
74 GRANGE ROAD
DUDLEY
DY1 2AW
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
MBKB LTD
Training course
Payroll administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- gather, analyse and process payroll data and information
- resolve different types of queries that may be presented from payroll customers such as employees, clients, management, explaining and documenting responses
- deal with complaints, following processes and escalating complex situations
- meet client or customer needs in line with service level agreements
- provide customer service using agreed systems and processes, taking ownership for work applying agreed processes for checking
- adhere to deadlines and process schedules both internal and statutory, mitigating the impact on the business, employees and clients of deadlines not being met by reprioritising tasks when dealing with conflicting or changing demands
- select appropriate media for communication etc recognising the advantages and risks related to each method
- escalate concerns relating to deadlines in a timely manner, suggesting solutions
- use the appropriate communication media for each stakeholder for each situation. Examples may include ‘phone, face-to-face, email and letters, communicating and engaging professionally, accurately and appropriately, respecting the principles of data protection and confidentiality
- Build and maintain trust and sound relationships with stakeholders to deliver quality payroll services
- develop and maintain strong working relationships with team colleagues, supporting and collaborating to achieve results, seeking advice when appropriate within parameters of the role
- use computerised payroll software and spreadsheet packages such as MS Excel
- use systems and processes to support the payroll function. Examples may include the provision of accounting information and the Real Time Information submissions to His Majesty's Revenue and Customs (HMRC)
- gather, analyse and process payroll data and information
- resolve different types of queries that may be presented from payroll customers such as employees, clients, management, explaining and documenting responses
- deal with complaints, following processes and escalating complex situations
- meet client or customer needs in line with service level agreements
- provide customer service using agreed systems and processes, taking ownership for work applying agreed processes for checking
- adhere to deadlines and process schedules both internal and statutory, mitigating the impact on the business, employees and clients of deadlines not being met by reprioritising tasks when dealing with conflicting or changing demands
- select appropriate media for communication etc recognising the advantages and risks related to each method
- escalate concerns relating to deadlines in a timely manner, suggesting solutions
- use the appropriate communication media for each stakeholder for each situation. Examples may include ‘phone, face-to-face, email and letters, communicating and engaging professionally, accurately and appropriately, respecting the principles of data protection and confidentiality
- Build and maintain trust and sound relationships with stakeholders to deliver quality payroll services
- develop and maintain strong working relationships with team colleagues, supporting and collaborating to achieve results, seeking advice when appropriate within parameters of the role
- use computerised payroll software and spreadsheet packages such as MS Excel
- use systems and processes to support the payroll function. Examples may include the provision of accounting information and the Real Time Information submissions to His Majesty's Revenue and Customs (HMRC)
Training schedule
A 100% tailored training and assessment program will be delivered to support you throughout your Apprenticeship (21 months including endpoint assessment).
Topics covered include:
- Business and Customer Awareness
- Payroll Core
- Pensions
- Technical Payroll
- Regulations and Compliance
- Systems and Processes
- Planning and Prioritisation
- Analysis skills
- Using Systems and Processes
- Producing Quality and Accurate Information and Reports
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
About this employer
Lewis Smith & Co is an established accountancy firm based in Dudley, supporting businesses and individuals across The Black Country and beyond. We're a friendly, ambitious and growing team who believe great client service is built on strong relationships.
Our people work closely with clients across accountancy, audit, tax, payroll and business advisory, with plenty of opportunity to learn, develop and build a rewarding career.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Our aim is to develop someone who wants to build a long-term career with Lewis Smith & Co. On successful completion of your apprenticeship, there may be the opportunity to progress into a permanent role within our payroll team, with further development towards positions such as Senior Payroll Administrator and Payroll Client Manager as your knowledge, experience and client responsibilities grow.
Ask a question
The contact for this apprenticeship is:
MBKB LTD
Nicki Bevan
recruit@mbkbgroup.com
The reference code for this apprenticeship is VAC2000049839.
Apply now
Closes in 31 days (Friday 25 September 2026 at 11:59pm)