Customer Service Apprentice

ADAMS & JARRETT (RETAIL) LTD

ST LEONARDS ON SEA (TN37 6NH)

Closes on Wednesday 30 September 2026

Posted on 25 August 2026

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Summary

We require an enthusiastic,smart,motivated person eager to learn retail and customer service.You must put customers first,understand their needs, and communicate confidently.Full training covers customer service,telephone skills,problem-solving,sales, product knowledge.A good memory and willingness to undertake manual handling are essential.

Wage

£12,480 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Chance to earn commission

Training course
Customer service practitioner (level 2)
Hours
Flexible around your college requirements, but 30 hours if possible.

30 hours a week

Start date

Monday 5 October 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Sales
  • Customer service 
  • Answering telephones
  • Dealing with problems
  • Manual handling 

Where you'll work

6-18 NORMAN ROAD
ST LEONARDS ON SEA
TN37 6NH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

EAST SUSSEX COLLEGE GROUP

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

At East Sussex College you will be completing a Customer Service apprenticeship. This apprenticeship will include Knowledge, Skills, Behaviour, Functional Skills (if required).

You will have an assessor who will support you alongside your apprenticeship, setting you assignments, completing observations and progress reviews every 10-12 weeks. You will also attend apprenticeship workshops ever 4-6 weeks.

At East Sussex College you will study further topics including Health & Safety, and Equality & Diversity and professional development.

Requirements

Desirable qualifications

GCSE in:

English & Maths (grade C / 4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Team working
  • Good memory
  • Keen to learn
  • Smart appearance

About this employer

Established in 1965, our store is still family-owned and run.  We sell a wide range of domestic appliances including cookers, washing machines, refrigeration and televisions.  We not only serve the local community, but also the surrounding villages and towns. We have a reputation for excellent customer service and have a lot of customers who come back to us time and time again.  Many of our staff have been with us for between 5 and 40 years.

http://Adamsandjarrett.com (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Possible vacancy at the end of the course.

Ask a question

The contact for this apprenticeship is:

EAST SUSSEX COLLEGE GROUP

Rose Mott

rose.mott@escg.ac.uk

03030039181

The reference code for this apprenticeship is VAC2000049826.

Apply now

Closes on Wednesday 30 September 2026