Retail Assistant Apprentice

Hampshire Tackle

133 Ash Road (GU12 4DB)

Closes in 25 days (Monday 21 September 2026)

Posted on 24 August 2026

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Summary

We are looking for an enthusiastic Apprentice Retail Assistant with a genuine interest and knowledge of carp fishing to join our tackle shop team. This is a great opportunity to gain hands-on retail experience, learn from experienced anglers, and work towards a recognised apprenticeship qualification.

Wage

£15,600 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Full time - Tuesday to Saturday.

37 hours 30 minutes a week

Start date

Monday 28 September 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

We are looking for an enthusiastic Apprentice Retail Assistant with a genuine interest and knowledge of carp fishing to join our tackle shop team. This is a great opportunity to gain hands-on retail experience, learn from experienced anglers, and work towards a recognised apprenticeship qualification.

Duties will include:

  • Serving customers and providing advice on carp fishing tackle and equipment.
  • Learning about rods, reels, rigs, bait, terminal tackle, bivvies and accessories.
  • Assisting with stock management and deliveries.
  • Keeping displays fully stocked, tidy and well presented.
  • Operating the till and handling customers transactions.
  • Helping maintain a clean, organised, and welcoming shop environment.
  • Keeping up to date with new products and trends in carp fishing.

Alongside this, you will also be working towards your Customer Service Practitioner L2 qualification.

Where you'll work

133 Ash Road
GU12 4DB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LIFETIME TRAINING GROUP LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Customer Service Practitioner Apprenticeship L2, including Functional Skills in maths and English.

Requirements

Desirable qualifications

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None required (grade None required)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Team Working
  • Organisation Skills

Other requirements

Staff discount on fishing tackle and equipment. Friendly team environment surrounded by like-minded anglers.

About this employer

A family run, fishing tackle shop, based in Aldershot, Hampshire. We stock a wide-range of new & used equipment, from the top manufacturers in the fishing industry and cater for all types of angling, including Carp, Coarse, Fly and Sea Fishing.

https://hampshiretackle.co.uk/ (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Ongoing training and development.

Ask a question

The contact for this apprenticeship is:

LIFETIME TRAINING GROUP LIMITED

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recruitment@lifetimetraining.co.uk

01173703414

The reference code for this apprenticeship is VAC2000049799.

Apply now

Closes in 25 days (Monday 21 September 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.