Level 2 Customer Service Practitioner Apprentice
WE ARE THE MINORIES
The Minories Art Gallery 74 High Street (CO1 1UE)
Closes in 24 days (Sunday 20 September 2026 at 11:59pm)
Posted on 24 August 2026
Contents
Summary
The role will be assisting with exhibitions and the main commercial activities that include preparing rooms when hired, ensuring the gallery is ready to open, visitor welcoming and support, occasional evening work for events such as private views, workshops and parties.
- Wage
-
£14,976 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
-
Wednesday, study day.
Thursday, 9.00am - 5.00pm.
Friday, 9.00am - 5.00pm.
Saturday, 9.00am - 5.00pm.
Sunday, 9.00am - 5.00pm.
36 hours a week
- Start date
-
Thursday 1 October 2026
- Duration
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1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The Minories is seeking an enthusiastic and reliable Gallery Assistant Apprentice to support the day-to-day operation of our gallery, public programme and events activity. This is a practical, customer-facing role suited to someone who is interested in the arts, culture, events or hospitality and wants to develop transferable workplace skills. The postholder will help ensure visitors receive a warm welcome, exhibitions and public spaces are presented to a high standard, and events run smoothly.
Working alongside the staff team, the apprentice will gain experience across front-of-house operations, gallery administration, retail, bar service and event support. Main duties and responsibilities
- Welcome visitors, answer basic queries and provide friendly front-of-house support.
- Help open and close the gallery, preparing public spaces so that they are clean, safe, welcoming and ready for visitors.
- Monitor gallery spaces and support the care of exhibitions, displays and visitor facilities.
- Assist with setting up, delivering and clearing down workshops, private hires, talks, receptions and other events.
- Provide bar and refreshment service during events, following relevant licensing, food hygiene and cash-handling procedures.
- Support retail sales, including using the till, processing card payments, replenishing stock, keeping displays tidy and helping customers.
- Assist with stock checks, basic retail administration and the preparation of orders or sales records.
- Carry out routine administrative tasks, such as responding to straightforward enquiries, maintaining event materials, filing and updating records.
- Help prepare signage, printed materials, seating, tables, equipment and refreshment areas for events.
- Support the promotion of a positive, inclusive and accessible visitor experience for everyone.
- Follow health and safety procedures, safeguarding requirements, licensing rules and organisational policies.
- Work occasional evenings where required for workshops, events and public programming, with reasonable notice.
- Undertake apprenticeship training, complete agreed coursework and attend training sessions as required.
- Carry out other reasonable duties appropriate to the role.
Where you'll work
The Minories Art Gallery 74 High Street
CO1 1UE
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CHELMSFORD COLLEGE
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
- Level 2 Customer Service Practitioner Apprenticeship
- Work based tutor
Requirements
Essential qualifications
GCSE in:
- English (grade 3)
- Maths (grade 3)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Approachable
- Enthusiasm
- Reliable, Punctual
- Flexibility
Other requirements
Are you able to travel to the company with ease?
About this employer
We are Colchester’s Oldest art gallery located on Colchester’s High Street. Attracting over 25,000 visitors with a wide range of creative and commercial activities.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Level 2 Customer Service Practitioner Apprenticeship and potential role.
Ask a question
The contact for this apprenticeship is:
CHELMSFORD COLLEGE
Jayne Wade
WadeJ@chelmsford.ac.uk
01245 293119
The reference code for this apprenticeship is VAC2000049785.
Apply now
Closes in 24 days (Sunday 20 September 2026 at 11:59pm)