Apprentice Customer Service Advisor- Steven Eagell Toyota - Colchester
STEVEN EAGELL LIMITED
Essex (CO4 5XD)
Closes on Wednesday 30 September 2026
Posted on 24 August 2026
Contents
Summary
The role of a customer service advisor is vital to the smooth running of the after-sales department. As a key member of the team, you will co-ordinate the movements of customer vehicles through the centre, liaise with customers and the service team, and co-ordinate utilisation of the workshop. Level 2 Retailer apprenticeship.
- Wage
-
£16,640 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Retailer (level 2)
- Hours
-
Monday - Friday, 8.30am - 5.30pm. Saturday's may be needed on a rota basis.
40 hours a week
- Start date
-
Wednesday 14 October 2026
- Duration
-
3 years
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The role of a Customer Service advisor is vital to the smooth running of the aftersales department.
Duties will include:
- Using systems, equipment and technology to meet the needs of your customers
- Using a range of questioning skills, including listening and responding in a way that builds rapport
- Understanding the difference between internal and external customers
- Knowing the internal policies and procedures, including any complaints processes and digital media policies
- Understanding the different needs and priorities of your customers and the best way to manage their expectations
- Understanding your role and responsibilities
- Knowing the targets and goals you need to deliver against
Where you'll work
Axial Way
Colchester
Essex
CO4 5XD
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
PROVQ LIMITED
Training course
Retailer (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Communicate with customers to meet their requirements and encourage customer loyalty and repeat business.
- Serve customers in line with brand standards, legislation, business procedures and the values of the business.
- Provide a retail service that balances the customers’ needs with additional linked products and services.
- Use face to face or online sales techniques such as product and price comparisons to support or influence the customer in their purchasing decisions.
- Promote seasonal or local offers through in-store or online promotions.
- Identify situations that may damage business reputation in line with company policy and escalate as required.
- Maintain good merchandising to meet the needs of the business whilst ensuring safety.
- Maintain stock levels and storage conditions such as correct temperature, lighting, ventilation, packaging to meet customer demand and minimise stock loss.
- Use technology and applications to support sales and service ensuring that maintenance issues are reported.
- Support team and colleague development through buddying and/or coaching.
- Comply with regulations and legislation relevant to their role and business.
- Contribute to continuous improvement activities which focus on improving sustainability within the business.
- Handle complaints within remit or escalate as appropriate.
- Support sales across a range of promotional events throughout the calendar year.
- Communicate with customers to meet their requirements and encourage customer loyalty and repeat business.
- Serve customers in line with brand standards, legislation, business procedures and the values of the business.
- Provide a retail service that balances the customers’ needs with additional linked products and services.
- Use face to face or online sales techniques such as product and price comparisons to support or influence the customer in their purchasing decisions.
- Promote seasonal or local offers through in-store or online promotions.
- Identify situations that may damage business reputation in line with company policy and escalate as required.
- Maintain good merchandising to meet the needs of the business whilst ensuring safety.
- Maintain stock levels and storage conditions such as correct temperature, lighting, ventilation, packaging to meet customer demand and minimise stock loss.
- Use technology and applications to support sales and service ensuring that maintenance issues are reported.
- Support team and colleague development through buddying and/or coaching.
- Comply with regulations and legislation relevant to their role and business.
- Contribute to continuous improvement activities which focus on improving sustainability within the business.
- Handle complaints within remit or escalate as appropriate.
- Support sales across a range of promotional events throughout the calendar year.
Training schedule
If you are successful, you will be awarded:
Level 2 Retailer Apprenticeship Standard
Please Note: Off the job training is on a residential basis with 3 residential blocks and fortnightly 1-1 training.
All travel and, accommodation costs are covered by the employer.
Requirements
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
Plus points: If you find people interesting, enjoy working with computers and related systems and enjoy a fast-paced, constantly challenging environment, you’ll love this job. Possible negative points: This is a sales and marketing role. It requires focus and an ability to work very well with people from a variety of backgrounds. You will be expected to work Saturdays on a rota basis.
About this employer
Established in Milton Keynes in 2002, we have subsequently grown to be an award-winning company and a leading Toyota dealer group in the UK, with branches in Bedfordshire, Buckinghamshire, Cambridgeshire, Essex, Hertfordshire, Norfolk, Northamptonshire, Staffordshire, Suffolk and the West Midlands.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Once qualified, the right candidate can progress within the company.
Ask a question
The contact for this apprenticeship is:
PROVQ LIMITED
The Recruitment Team
recruitment@provq.com
01743 762044
The reference code for this apprenticeship is VAC2000049702.
Apply now
Closes on Wednesday 30 September 2026
After signing in, you’ll apply for this apprenticeship on the company's website.