ICT Apprentice
XBM LTD
MORLEY (LS27 7JQ)
Closes in 24 days (Monday 21 September 2026)
Posted on 28 August 2026
Contents
Summary
Are you looking to kick-start your career in IT while gaining valuable hands-on experience? XBM Ltd is looking for a motivated and enthusiastic ICT Apprentice to join our team. This is a fantastic opportunity to develop your technical skills, gain industry experience, and work towards a recognised qualification.
- Wage
-
£16,640 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday, 8:30am - 5:30pm.
40 hours a week
- Start date
-
Wednesday 21 October 2026
- Duration
-
1 year 4 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- To offer support and guidance to our customer base, service engineers and 3rd party IT technicians who are using network photocopiers, scanners, fax and any other IT hardware solutions we provide
- Working alongside the Helpdesk manager, you will provide technical assistance for software setup/usage for customers that need help troubleshooting problems via diagnostic tests and remote access to their devices
- Resolving problems with networks and PCs/Macs
- Diagnosing system errors on our hardware devices
- Remotely access hardware to assist with diagnosing and resolving problems
- To attend and support any and all hospitality events held by the company
Where you'll work
ACCESS HOUSE
NEPSHAW LANE SOUTH
GILDERSOME
MORLEY
LS27 7JQ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
NOWSKILLS LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
More training information
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Problem solving skills
- Team working
- Initiative
Other requirements
- Good time management, planning and preparation, team player
- Flexibility, self motivated, pride in their work
- Commercial awareness, proactive desire to achieve
- IT savvy, organised, multitasking
- Communication skills, ownership
About this employer
The XBM family of businesses are some of the fastest growing digital technology and managed print service (MPS) companies in the UK, with teams working from Glasgow, Newcastle, Leeds, Manchester, Birmingham, Daventry, and London. Our Head office and National Service Centre are in Morley, Leeds, in West Yorkshire, and our Southern Regional Service Hub is in Aston, Birmingham.
https://www.xbmltd.com/ (opens in new tab)
Company benefits
- Company events
- Company pension
- On-site parking
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Your earnings can increase over time with an apprenticeship.
Successful completion of the apprenticeship may lead to a permanent full-time role, subject to performance and business needs.
Ask a question
The contact for this apprenticeship is:
NOWSKILLS LIMITED
The reference code for this apprenticeship is VAC2000049659.
Apply now
Closes in 24 days (Monday 21 September 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.