Digital community manager apprentice

KEY ONE DEVELOPMENTS LTD

Recruiting nationally

Closes in 25 days (Friday 18 September 2026 at 11:59pm)

Posted on 24 August 2026

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Summary

Kickstart your tech career with Key One Developments as a Level 4 Digital community manager Apprentice. Gain hands-on experience working on the digital communication around software products. Work on autonomously on communicating a vision online with support from experienced mentors. Passionate about tech and ready to learn? Apply now!

Wage

£12,480 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Annual pay review.

Training course
Digital community manager (level 4)
Hours
The working pattern is flexible and will be agreed on discussion with each candidate.

30 hours a week

Start date

Monday 7 December 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Facilitate and instigate direct communication online between customers and the team at Key One
  • Join daily team and mentor meetings
  • Collaborate on upcoming projects
  • Write compelling articles on websites and online forums 
  • Analyses customer data 
  • Build skills through hands-on tasks and mentoring
  • Complete structured learning modules

Where you'll work

Remote working. Meetings likely to be in the North West.

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

KEIBRA LTD

Training course

Digital community manager (level 4)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Actively moderate community forums, steering and encouraging debate and conversation in line with overall communication strategy and business objectives.
  • Communicate clearly, in writing, adapting the message in order to address the particular audience appropriately.
  • Work autonomously as online interaction and communication is fast moving and response to the community often needs to be delivered promptly.
  • Create and contribute to creation of assets for publication online including written, visual, audio or video to engage community.
  • Listen, assess, engage and react appropriately to an online situation or requests from the online community.
  • Use custom and internal forum software and Content Management System to manage and schedule posts and content delivery.
  • Craft the tone of communications to appeal to the different audiences on different digital platforms, in keeping with company brand and message.
  • Ability to deliver the organisations message and goals to the community in a manner appropriate to the community and forum
  • Analyse, interpret and evaluate the information and ideas that are raised by the online community.
  • Deliver what the community may regard as unwelcome information about a product, such as a game release, in a positive manner, protecting brand reputation
  • Deliver effective written communication when messaging the online community via forums and online media channels.
  • Use data analytics created by software packages and community tools dashboards to create reports for internal use
  • Identify and moderate users who violate the forum or company policy, intervening to change behaviour or issuing warnings, suspensions and bans as appropriate.
  • Ability to manage conflict positively.
  • Analyse and evaluate the information created by data analytics to review the effectives of their actions
  • Actively moderate community forums, steering and encouraging debate and conversation in line with overall communication strategy and business objectives.
  • Communicate clearly, in writing, adapting the message in order to address the particular audience appropriately.
  • Work autonomously as online interaction and communication is fast moving and response to the community often needs to be delivered promptly.
  • Create and contribute to creation of assets for publication online including written, visual, audio or video to engage community.
  • Listen, assess, engage and react appropriately to an online situation or requests from the online community.
  • Use custom and internal forum software and Content Management System to manage and schedule posts and content delivery.
  • Craft the tone of communications to appeal to the different audiences on different digital platforms, in keeping with company brand and message.
  • Ability to deliver the organisations message and goals to the community in a manner appropriate to the community and forum
  • Analyse, interpret and evaluate the information and ideas that are raised by the online community.
  • Deliver what the community may regard as unwelcome information about a product, such as a game release, in a positive manner, protecting brand reputation
  • Deliver effective written communication when messaging the online community via forums and online media channels.
  • Use data analytics created by software packages and community tools dashboards to create reports for internal use
  • Identify and moderate users who violate the forum or company policy, intervening to change behaviour or issuing warnings, suspensions and bans as appropriate.
  • Ability to manage conflict positively.
  • Analyse and evaluate the information created by data analytics to review the effectives of their actions

Training schedule

As part of the level 4 training the Digital Community Manager apprentice will complete at least 6 hours of Off-The-Job-training per week through a mix of self-guided study and provider led sessions.

This may include:

  • Attending online meetings with the training provider
  • Participating in learning modules
  • Gaining knowledge in software development practices relevant to the role and standard

More training information

Keibra is an apprenticeship training provider that provides apprenticeships lead by trained industry professionals with over 25 years of hands-on business experience within various sectors. We offer nationwide, bespoke, real-life scenario-based apprenticeship training services.

Requirements

Essential qualifications

GCSE in:

  • English Language (grade C or 4)
  • Maths (grade C or 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Problem solving skills
  • Team working
  • Creative

Other requirements

Candidate should be creative and able to use productivity tools. Ability to self-manage at home. Home working environment that is suitable for working on a laptop computer. 

About this employer

At Key One Developments, we specialise in creating cutting-edge systems and innovative products in collaboration with industry experts. Our current initiative is the development of an advanced Learning Delivery System, designed to streamline the process of on boarding and on programme activity. We aim to simplify administrative tasks, enhance the learning experience, and foster seamless communication between all stakeholders.

http://www.keyonedev.co.uk (opens in new tab)

Company benefits

Pension scheme. Annual leave 20 + bank holidays.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

  • Consumer Experience Manager (digital)

Ask a question

The contact for this apprenticeship is:

KEIBRA LTD

Michael McAteer

michael.mcateer@keyonedev.com

03337724064

The reference code for this apprenticeship is VAC2000049597.

Apply now

Closes in 25 days (Friday 18 September 2026 at 11:59pm)