Hear Care Assistant Apprentice

SPECSAVERS OPTICAL SUPERSTORES LIMITED

Sunderland (SR1 3HP)

Closes in 11 days (Friday 4 September 2026 at 11:59pm)

Posted on 24 August 2026

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Contents

Summary

At Specsavers we are passionate about our people and their development. You will receive thorough and continued training and development to enhance your understanding of optical products, so a passion for fantastic customer service is a must!

Wage

£16,640 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday, 9.00am to 5.00pm. May work evenings and weekends.

40 hours a week

Start date

Monday 14 September 2026

Duration

1 year

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

You will be a key part in creating a warm and friendly atmosphere and an outstanding store environment both for our customers and our team.

What you will be doing:

  • Stock takes and controls
  • Ordering of stock items: batteries, hearing aid accessories, and cleaning supplies
  • Ensure patient questionnaires are filled out
  • Communicating with G.P’s
  • File customer records on a regular basis
  • Manage internal diary admin reports – open and problem pathway, callbacks
  • Completing pre-appointment calls and reminder letters
  • Operation of till, credit card transactions
  • Covering Hearcare Reception Desk (includes answering phones, taking appointments, dealing with general queries etc.)
  • Ensure the telephone is answered promptly and in the correct manner
  • Ensuring point-of-sale is current and well displayed, ensuring test room is always clean, neat and tidy and ready for the customers
  • Maintaining mandatory training modules on i-learn

Where you'll work

11 Athenaeum Street
Sunderland
SR1 3HP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ESTAR GROUP LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Analytical skills
  • Team working
  • Initiative

Other requirements

Essential skills include:

  • Strong organisational skills
  • Presentation skills and attention to detail
  • The ability to plan your own work, work on your own initiative and meet deadlines
  • The ability to manage pressure and conflicting demands and prioritise tasks and workload
  • Oral and written communication skills
  • Tact, discretion and respect for confidentiality
  • A pleasant, confident telephone manner
  • Teamwork
  • Reliability and honesty

About this employer

We’ve been a family-run business for more than 40 years, working with our business partners around the world to provide the best value optometry, audiology and other healthcare services for our customers. 

You'll find us in the UK, Ireland, the Netherlands, Norway, Sweden, Denmark, Finland, Australia, New Zealand, Canada and North America, employing more than 45,000 people in thousands of Specsavers stores and businesses, as well as in our various support offices and international supply chain.

https://www.specsavers.co.uk/stores/sunderland (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Progression to other roles within the organisation available.

Ask a question

The contact for this apprenticeship is:

ESTAR GROUP LIMITED

Jonathan Smith

jonathan.smith@estareducation.com

The reference code for this apprenticeship is VAC2000049518.

Apply now

Closes in 11 days (Friday 4 September 2026 at 11:59pm)