L2 Administration Assistant Apprentice

PHOENIX (LEICESTER) LTD

LEICESTER (LE3 2BQ)

Closes in 12 days (Sunday 6 September 2026 at 11:59pm)

Posted on 24 August 2026

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Summary

Do you have good communication skills? An exciting opportunity to join a well-established and growing business in the asbestos and insulation sector. Working as part of a small, supportive team, you'll be involved in a wide range of administrative and operational tasks that are essential to the smooth running of the company.

Wage

£18,720 a year

Minimum wage rates (opens in new tab)

Training course
Administration assistant (level 2)
Hours
Monday to Friday - hours to be agreed

40 hours a week

Start date

Thursday 1 October 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Learning how the business operates and gaining an understanding of our company values
  • Liaising with new and existing customers and learning how to gather information to assist with quotations
  • Supporting the day-to-day administration of the business, including answering telephone calls, responding to emails, filing, data entry and maintaining company records
  • Collecting feedback from customers and the workforce during and after projects and contributing ideas for future improvements
  • Assisting with record-keeping and monitoring of the workforce to ensure compliance with industry regulations

Where you'll work

PHOENIX HOUSE
UNIT 16
MARLOW ROAD
LEICESTER
LE3 2BQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LEICESTER COLLEGE

Training course

Administration assistant (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Receive, retrieve, process, record and store information and data.
  • Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
  • Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
  • Handle and communicate information in line with organisational policies, procedures and security requirements.
  • Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
  • Plan and review administration tasks allocated by supervisor.
  • Maintain professional relationships with stakeholders.
  • Monitor and report on the use of resources such as materials, equipment and supplies.
  • Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
  • Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
  • Use continuing professional development including self-reflection to support current and future training and development needs.
  • Use communication tools to respond to stakeholders using professional language and organisational etiquette.
  • Operate within agreed health and safety standards.
  • Use time management tools to meet deadlines.
  • Handle feedback following expected professional etiquette.
  • Maintain wellbeing, accessing organisational support mechanisms if required.
  • Review and check own work.
  • Use cloud services to share documents for use and or collaboration.
  • Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
  • Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.
  • Receive, retrieve, process, record and store information and data.
  • Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
  • Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
  • Handle and communicate information in line with organisational policies, procedures and security requirements.
  • Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
  • Plan and review administration tasks allocated by supervisor.
  • Maintain professional relationships with stakeholders.
  • Monitor and report on the use of resources such as materials, equipment and supplies.
  • Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
  • Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
  • Use continuing professional development including self-reflection to support current and future training and development needs.
  • Use communication tools to respond to stakeholders using professional language and organisational etiquette.
  • Operate within agreed health and safety standards.
  • Use time management tools to meet deadlines.
  • Handle feedback following expected professional etiquette.
  • Maintain wellbeing, accessing organisational support mechanisms if required.
  • Review and check own work.
  • Use cloud services to share documents for use and or collaboration.
  • Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
  • Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.

Training schedule

Administration Assistant Level 2.

80% of the apprenticeship will be working with the employer and 20% 'off the job' which includes attending College, Freemen's Park Campus, one day every two weeks.

More training information

This apprenticeship is aimed at those with no or very little experience in business administration.

Requirements

Essential qualifications

GCSE in:

  • English (grade Grade 3 or equivalent)
  • Maths (grade Grade 3 or equivalent)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Customer care skills
  • Team working
  • Willingness to learn
  • Willingness to develop
  • Positive attitude
  • Strong work ethic

Other requirements

As part of the application process candidates may be asked to complete an English assessment, which will be emailed to the email address showing on the application form.

This role is office-based and will involve regular communication with customers, suppliers and members of the workforce. Due to the nature of the industry, the apprentice will be required to learn and follow strict health and safety procedures. As this is a small business, the role is varied, and no two days will be the same. A positive attitude, flexibility and a willingness to learn are essential.

About this employer

Phoenix (Leicester) Ltd is an established asbestos removal and thermal insulation engineering company. The business was originally developed to allow both divisions to work alongside one another, providing clients with a complete service while maintaining dedicated teams within each specialist area.

With over 30 years of industry experience, we have built a strong reputation for delivering safe, professional and high-quality services while continuing to invest in the development of our workforce.

As part of our small and supportive team, you'll receive hands-on training, develop valuable business and administrative skills, and gain experience across a wide range of tasks. You'll be encouraged to take on responsibility, contribute new ideas and become an important part of the company.

https://www.phoenix-leicester.co.uk (opens in new tab)

Company benefits

20 days annual leave plus 8 bank holidays.

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

For the right candidate, there will be an opportunity to progress into a permanent full-time role within the company. As the business continues to grow, we are committed to supporting long-term development and providing opportunities to take on additional responsibilities and further training.

Ask a question

The contact for this apprenticeship is:

LEICESTER COLLEGE

Nicky Jones

nijones@leicestercollege.ac.uk

07500916875

The reference code for this apprenticeship is VAC2000049443.

Apply now

Closes in 12 days (Sunday 6 September 2026 at 11:59pm)