Apprentice Service Planning Coordinator

DIRECT AIR & PIPEWORK LTD

COVENTRY (CV3 2RQ)

Closes on Thursday 1 October 2026

Posted on 21 August 2026

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Summary

You will learn how to plan, coordinate and manage the daily and weekly workloads of field service engineers.

The role combines customer service, administration, problem-solving and planning. You will be supported in developing the skills required to balance planned servicing with reactive breakdowns and changing customer requirements.

Wage

£19,000 a year

Minimum wage rates (opens in new tab)

Salary range between £17,680 - £27,000 dependent on prior experience

Annual pay review

Training course
Business administrator (level 3)
Hours
Monday to Friday Business core working hours between 7am-4:30pm Start and finish times will be agreed within these hours Early finish on Fridays, with the finishing time dependent on start time No evening or weekend working

40 hours a week

Start date

Monday 19 October 2026

Duration

1 year 6 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Assist with planning forthcoming service schedules to help ensure engineers' time and travel are organised efficiently.
  • Help coordinate field engineers' weekly and daily schedules.
  • Learn how to balance planned preventative maintenance and routine servicing with reactive breakdowns, urgent jobs and changing customer priorities.
  • Monitor engineer schedules throughout the working day and assist with changes caused by cancellations, job overruns, emergency call-outs, engineer availability and customer requirements.
  • Develop the ability to plan engineers geographically, helping to minimise unnecessary travel and maximise productive working time.
  • Learn how work is allocated according to engineer availability, location, skills, experience and individual job requirements.
  • Communicate with field engineers regarding schedules, appointments, job information and changes.
  • Liaise with customers by telephone and email regarding service, maintenance and breakdown visits.
  • Contact customers to confirm planned service appointments.
  • Assist with rearranging appointments when schedules or customer requirements change.
  • Keep customers informed of changes or delays and develop the skills required to manage customer expectations professionally.
  • Help monitor upcoming service and maintenance requirements to ensure scheduled work is planned within the appropriate timescales.
  • Assist in checking that jobs are ready for engineer attendance, including relevant customer information, site requirements and parts or materials where applicable.
  • Work with the Stores team to help ensure engineers have the necessary parts and materials for scheduled work.
  • Work with colleagues across Service, Stores and Sales to help coordinate customer requirements and engineer workloads.
  • Create, update and maintain customer, service job and engineer scheduling information within company systems.
  • Assist with monitoring outstanding jobs and arranging follow-up visits where additional work is required.
  • Learn how service performance is monitored, including outstanding work, overdue services, response requirements and engineer utilisation.
  • Identify problems or issues and escalate them to the Service Coordination Manager or an appropriate member of the team.
  • Carry out accurate data entry, record keeping and general Service Department administration.
  • Undertake other reasonable administrative duties to support the Service Department and your development throughout the apprenticeship.

Where you'll work

38 HERALD WAY
BINLEY INDUSTRIAL ESTATE
COVENTRY
CV3 2RQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

COVENTRY AND WARWICKSHIRE CHAMBERS OF COMMERCE TRAINING LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Logical
  • Team working
  • Initiative
  • Patience

Other requirements

Previous experience in an office, customer service, administration or engineering environment would be useful but is not essential.

No previous compressed air industry or engineer scheduling experience is required, as training will be provided.

The successful candidate should demonstrate:

  • Good organisational skills and attention to detail.
  • Good written and verbal communication skills.
  • A polite, professional and confident telephone manner.
  • An interest in planning, organisation and problem-solving.
  • The ability to work calmly when priorities change.
  • A willingness to learn and take on new responsibilities.
  • Confidence using computers and a willingness to learn new systems.
  • Basic knowledge of Microsoft Office, including Outlook, Word and Excel.
  • The ability to follow instructions while also developing the confidence to use your own initiative.
  • Good timekeeping and reliability.
  • A positive approach to working as part of a team.
  • An interest in developing a long-term career within service coordination and planning.

About this employer

Direct Air is a full service compressed air company providing the supply, installation and ongoing maintenance of compressed air equipment. We see ourselves as an extension of our customers engineering team. We work nationwide and have 3 premises in both Coventry and Cheltenham.

https://www.directair.co.uk/ (opens in new tab)

Company benefits

  • Free parking.
  • On-site parking.
  • Private medical insurance, subject to company. scheme eligibility.
  • Employee assistance. programme.
  • Cycle-to-work scheme.
  • Company events.
  • Company pension.
  • Sick pay.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Our aim is to develop the successful apprentice into a confident and capable Service Planning Coordinator.

Throughout your apprenticeship, you will gradually progress from supporting the planning team with administration and customer communication to taking greater responsibility for engineer schedules, customer requirements and day-to-day service coordination.

For the right person, this apprenticeship provides an opportunity to develop valuable skills and establish a long-term career within Direct Air & Pipework Ltd.

Ask a question

The contact for this apprenticeship is:

DIRECT AIR & PIPEWORK LTD

Emma Dolby

emma.dolby@directair.co.uk

The reference code for this apprenticeship is VAC2000049428.

Apply now

Closes on Thursday 1 October 2026