Business Support Administrator Apprentice (Communities Team)
SALISBURY CITY COUNCIL
Salisbury (SP2 9HU)
Closes in 3 days (Sunday 30 August 2026 at 11:59pm)
Posted on 24 August 2026
Contents
Summary
Are you looking for a career where no two days are the same?
We're looking for an enthusiastic, organised and people-focused Business Administrator Apprentice to join our Communities Team and help make a real difference across our local communities.
You'll gain hands-on experience while studying.
- Wage
-
£16,640 to £26,436.80, depending on your age
National Minimum Wage
- Training course
- Business administrator (level 3)
- Hours
-
Working details and times are to be arranged.
40 hours a week
- Start date
-
Thursday 1 October 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
What you will be doing:
- Supporting community events and activities
- Managing bookings and enquiries
- Working with local groups and residents
- Helping deliver community projects
- Creating social media content and promotions
- Developing admin, communication and customer service skills
Administration and bookings
- Answering telephone and email enquiries
- Taking bookings for community activities, rooms, events and services
- Maintaining accurate booking systems, records and databases
- Preparing documents, correspondence, agendas, registers and other administrative information
- Updating spreadsheets and electronic records
- Supporting the team with general office administration
Community engagement
- Welcoming and communicating with diverse community groups, organisations and members of the public- some groups may have complex needs
- Providing information about our activities, services and projects
Supporting and attending community team meetings and activities - Developing positive relationships with community groups and partners
- Supporting activities at locations away from the main office
Events and activities
- Helping to plan and organise community events and activities
- Liaising with venues, suppliers, community groups and other organisations
- Helping with event bookings, registrations, communications and practical arrangements
- Supporting the team during events and activities, including occasional evening or weekend work where required
Project support
- Providing administrative support to community development projects
- Helping to organise meetings and maintain project records
- Tracking actions and deadlines
- Collecting information and helping prepare reports
- Supporting the team to deliver projects from planning through to completion
- Helping identify ways in which administrative processes and services could be improved
Communications and social media
- Supporting the team with the creation and publishing of social media content
- Helping to promote events, activities and community projects
- Preparing and scheduling posts
- Updating website or other online information where required
- Taking photographs or gathering information from community activities, where appropriate
- Helping to produce simple promotional materials
- Working across the community
The role will involve travelling to different community locations and venues to support meetings, events and projects.
We are looking for someone who
- Enjoys working with people
- Is organised and reliable
- Has good communication skills
- Is keen to learn new skills
- Is interested in communities, events and social media
- Wants to make a positive difference locally
- Has good verbal and written communication skills
- Is willing to learn and take responsibility
- Has good attention to detail
- Can use or is willing to learn Microsoft Office and other digital systems
- Is interested in social media and communicating with different audiences
- Can work both independently and as part of a team
- Is reliable, flexible and willing to get involved and find solutions to problems
- Has an interest in supporting communities and making a positive difference
Where you'll work
58-60 Pinewood Way
Salisbury
SP2 9HU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
PROFESSIONAL DEVELOPMENT AND TRAINING LTD
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Training will take place at the Apprentices place of work, You will not need to go to college as the training provider will see you at your place of work.
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Physical fitness
- A full UK driving licence
Other requirements
A full UK driving licence and access to a suitably insured vehicle is essential, as the role involves travelling to community venues and events.
The role includes setting up community events and activities, which will involve manual handling and transporting equipment and supplies.
If you're passionate about helping people, eager to learn and ready to start your career in a supportive and dynamic team, we'd love to hear from you.
About this employer
We're looking for an enthusiastic apprentice to join our Communities Team, helping deliver events, community projects, communications and day-to-day administration across our community hubs.
The City Council provide city wide leadership both now and for the future. Salisbury will be a green and lively city where residents’ voices are heard, their wellbeing is improved and sustainability is at the heart of all decisions.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Once qualified we will be able to look at your progression and where you would like to progress too.
Ask a question
The contact for this apprenticeship is:
PROFESSIONAL DEVELOPMENT AND TRAINING LTD
The reference code for this apprenticeship is VAC2000049401.
Apply now
Closes in 3 days (Sunday 30 August 2026 at 11:59pm)