Apprentice Neighbourhood Officer

THE CALICO GROUP LIMITED

Lancashire (BB11 2ED)

Closes in 9 days (Thursday 3 September 2026)

Posted on 20 August 2026

Print

Contents

Summary

Start your career in housing with Calico’s Level 3 Housing and Property Management apprenticeship. You’ll gain real experience supporting customers and neighbourhoods, earn while you learn and build the skills, confidence and knowledge needed for a meaningful career.

Wage

£15,080 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Apprenticeship pay progression:

Minimum Hourly Rate
Year 1 (all apprentices) - £8.00 per hour
Year 2+ (aged under 19) - £8.00 per hour
Year 2+ (aged 19-20) - £10.85 per hour
Year 2+ (aged 21+) - £12.71 per hour

Training course
Housing and property management (level 3)
Hours
Monday - Friday, working hours TBC.

36 hours 15 minutes a week

Start date

Thursday 1 October 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Support customers
  • Manage enquiries
  • Assist with tenancy management
  • Help with lettings
  • Identify tenancy issues
  • Carry out neighbourhood inspections
  • Maintain accurate records
  • Attend training and development

Where you'll work

Centenary Court
Croft Street
Burnley
Lancashire
BB11 2ED

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE LEARNING FOUNDRY LIMITED

Training course

Housing and property management (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Customer Service: Apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders
  • Communication: Demonstrate appropriate communication skills to enable timely identification and/or resolution of issues for customers and appropriate signposting to other colleagues and/or partner agencies.
  • Collaborative working: Work collaboratively with colleagues and partners to achieve individual, team and business targets.
  • Respond to vulnerability: Use skill and judgment to understand the needs of vulnerable individuals and groups(including those with complex needs) and respond appropriately
  • Information collection and sharing: Use a variety of methods to identify, collect and communicate technical and other information in a confident and effective manner.
  • Influencing and negotiating skills: Influence and negotiate with customers, partners and suppliers.
  • Self Management: Organise and plan their own work to ensure tasks are completed and deadlines met.
  • Problem Solving: Use a problem solving and flexible approach in their day to day duties.
  • Tools and Equipment: Effective use of IT equipment and software, through administration and the appropriate use of work equipment
  • Decision making: Effective decision making in order to apply the businesses objectives and priorities.

Training schedule

Housing and Property Management Level 3.

Training takes place in the workplace with monthly 1:1 support sessions on Teams, online group workshops every 6-8 weeks, and 8‑weekly reviews with your manager and Development Coach. You’ll also complete 6 hours of paid off‑the‑job learning each week as part of your apprenticeship commitments.

Requirements

Essential qualifications

GCSE in:

  • English (grade 5)
  • Maths (grade 5)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Organisation skills
  • Working part of a team
  • Positive attitude

About this employer

The Calico Group is a not‑for‑profit organisation providing housing, support, healthcare, employability and construction services across Lancashire. Calico Homes delivers safe, high‑quality and affordable homes, working closely with customers and communities to help them thrive. Across the Group, teams are committed to creating positive change, supporting people and building stronger neighbourhoods. As an employer, Calico offers a supportive culture, strong values and a focus on developing future talent through meaningful apprenticeship opportunities.

Company benefits

  • Gym Membership Discounts
  • Cycle to Work
  • ecognition & Rewards programme

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Successful apprentices often progress into Neighbourhood Officer roles, move into tenancy or community support positions, or continue developing through higher‑level housing qualifications. This apprenticeship gives you a strong foundation to build a long‑term career across Calico and the wider housing sector.

Ask a question

The contact for this apprenticeship is:

THE LEARNING FOUNDRY LIMITED

The reference code for this apprenticeship is VAC2000049218.

Apply now

Closes in 9 days (Thursday 3 September 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.