Customer Services Apprentice
Dartford Borough Council
Kent (DA1 1DR)
Closes in 19 days (Monday 7 September 2026 at 11:59pm)
Posted on 19 August 2026
Contents
Summary
An exciting opportunity has arisen within Dartford Borough Council for 2 Customer Service Apprentices. You will be the Councils first point of contact for face to face, telephone, email and webchat enquiries for many of our key services and be given an excellent opportunity to develop existing customer service skills.
- Wage
-
£15,392 to £24,454.04, depending on your age
National Minimum Wage
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday - Friday. Shifts to be confirmed.
37 hours a week
- Start date
-
Monday 5 October 2026
- Duration
-
1 year 3 months
- Positions available
-
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Deal with enquiries over the phone, webchat and email
- Cheque processing
- Scanning and indexing documents
Where you'll work
Civic Centre
Home Gardens
Dartford
Kent
DA1 1DR
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
QUEST TRAINING SOUTH EAST LTD
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
- Customer Service Practitioner Level 2
- All training is work-based (no college)
Requirements
Desirable qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Logical
- Team working
About this employer
- Dartford Borough Council is committed to making Dartford a great place to live, work and visit. The Council delivers a wide range of essential local services, including housing, planning, environmental services, parks and leisure, waste collection, and community support. As a forward-thinking and inclusive employer, Dartford Borough Council offers excellent training and development opportunities, helping employees build rewarding careers while making a positive difference to the local community.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Progression into a full-time role.
Ask a question
The contact for this apprenticeship is:
QUEST TRAINING SOUTH EAST LTD
The reference code for this apprenticeship is VAC2000049061.
Apply now
Closes in 19 days (Monday 7 September 2026 at 11:59pm)