Administrator Apprentice
COMPASS - SERVICES TO TACKLE PROBLEM DRUG USE
YORK (YO1 6ET)
Closes in 10 days (Sunday 6 September 2026)
Posted on 27 August 2026
Contents
Summary
Joining a supportive team you will learn the ropes and grow in confidence. Your role will support the wider team in keeping everything organised and running smoothly. From answering calls and emails, processing referrals, arranging meetings and appointments, and updating data.
- Wage
-
£18,000 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Thursday 9:00- 17:00
Friday 9:00- 16.30
37 hours a week
- Start date
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Monday 12 October 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As a fast growing organisation, there is no average day or week – each one is different. The main functions of the role will be:
- Deal with enquiries by telephone or multiple external and internal faced mailboxes in a professional, timely and helpful way
- Act as the first point of contact with regards to referrals and enquiries from children and young people, families and professionals
- Support service meetings and events including booking venues, sending invites, and taking minutes
- Accurately input client information, demographic and assessment information on to the Management Information System and local recording systems
- Support the management of local information governance systems, in particular the safe storage of case records in adherence with Compass information governance policies and procedures
- Undertake weekly tasks to support the service, including waiting list contacts, audits and allocations
- Support the Team Leaders to centrally co-ordinate activity, including creating and updating duty rotas and meeting schedules
- Populate and cleanse of data on a daily/weekly/ monthly/quarterly basis and contribute to the creation of quarterly and annual performance monitoring reports
- Maintain general office administrative duties such as filing, photocopying and scanning
Where you'll work
LANGTON HOUSE
5 PRIORY STREET
YORK
YO1 6ET
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
YORK COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Off the job training will take place at York College on a day release basis and the remainder of the training will be in the workplace
Requirements
Essential qualifications
GCSE in:
- Any other 3 subjects (grade 4)
- English (grade 4)
- Maths (grade 4)
BTEC in:
Desirable qualifications
BTEC in:
Level 2 IT Skills in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Attention to detail
- Accuracy
- Positive attitude
Other requirements
The office is located on an easy accessible bus route from York city centre, with some of the working week based in the office and some working from home.
Compass Phoenix provides support to children and young people across North Yorkshire, and there may be occasional meetings in other locations they are required to attend.
We welcome applications from candidates living within a 1 hour commute of the workplace.
About this employer
Compass Phoenix is an emotional wellbeing and mental health service for children and young people with a mild to moderate need in North Yorkshire established in 1986. We run school nursing, school health and wellbeing services, substance misuse and sexual health services for children and young people across England. We are among the “trailblazers” for the government’s drive to establish Mental Health Support Teams in schools. We have increased from 200 to over 500 staff in the last few years.
https://compass-uk.org/ (opens in new tab)
Company benefits
- 27 days holiday + bank holidays
- Life assurance at 2 x basic salary
- Competitive contributory pension scheme
- 24/7 Employee Assistance Programme and OH service
- Sick pay
- Learning & development opportunities and career progression
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
- Upon completion of the apprenticeship, there may be the opportunity to work in Phoenix or other teams or services within the organisation
Ask a question
The contact for this apprenticeship is:
YORK COLLEGE
Apprenticeships@yorkcollege.ac.uk
01904 770368
The reference code for this apprenticeship is VAC2000048934.
Apply now
Closes in 10 days (Sunday 6 September 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.