Receptionist Apprentice

Abbey Field Medical Centre

Colchester (CO2 7UW)

Closes in 10 days (Friday 28 August 2026 at 11:59pm)

Posted on 18 August 2026

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Summary

As a Receptionist at Abbey Fields Medical Centre, you will be the first point of contact for our patients and play a crucial role in ensuring their experience is positive and efficient. You will also provide essential support to our medical team and office staff.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday, 9.00am to 5.00pm.

37 hours 30 minutes a week

Start date

Friday 4 September 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Key Responsibilities include:
  • Patient Reception:
  • Greet and welcome patients with a friendly and empathetic demeanour
  • Triage appointments utilising the clinical system
  • Manage online, telephone and face-to-face queries
  • Administrative Support:
  • Assist in maintaining and organising patient records
  • This may include everything from scanning and coding to managing flu days

Office Maintenance:

Help with general office organisation and tidiness

Team Collaboration:

  • Collaborate with medical staff and fellow administrative team members to ensure the efficient flow of operations
  • You will work alongside other receptionist and admin staff and will have regular meetings

Where you'll work

Abbey Field Medical Centre
Ypres Road
Colchester
CO2 7UW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ESSEX COUNTY COUNCIL

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Desirable qualifications

GCSE in:

  • English (grade C/4)
  • Maths (grade C/4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Presentation skills
  • Team working
  • Initiative
  • Non judgemental
  • Patience
  • Multitask
  • Empathetic

About this employer

Abbey Fields Medical Centre is a well-established and patient-centred medical practice dedicated to providing high-quality healthcare services to our community.

https://abbeyfieldmedicalcentre.co.uk/ (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Possible permanent position for the right candidate with opportunities to develop.

Ask a question

The contact for this apprenticeship is:

ESSEX COUNTY COUNCIL

Jane Easey

j.easey@nhs.net

The reference code for this apprenticeship is VAC2000048788.

Apply now

Closes in 10 days (Friday 28 August 2026 at 11:59pm)