Business Administrator Apprenticeship – Patient Services Team

Grove House Surgery

Somerset (BA4 5XY)

Closes in 20 days (Monday 7 September 2026 at 11:59pm)

Posted on 17 August 2026

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Summary

This is a new vacancy for an apprentice to join the Patient Services Team at Grove House Surgery. We are looking for an outgoing and enthusiastic individual. This is an excellent opportunity to start a career in administration within the health care setting. You will learn a wide range of skills and play an integral role in the surgery.

Wage

£13,728 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Working hours will be 4 x 6hr days between the hours of 8am and 6pm. 9hrs per week will be allocated to the online tutorial/study day.

33 hours a week

Start date

Monday 21 September 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Duties will include:

  • Working with the Patient Services Team answering the telephone, liaising with staff and patients and accessing patient medical records.
  • Using our clinical IT software for patient management General admin tasks such as photocopying, emails, post, filing, writing correspondence to support doctors and other medical staff.
  • General administrative support throughout the practice Operating office equipment.
  • Making and receiving telephone calls- both external and internal Working effectively with others.
  • Producing a variety of documents.
  • Working within a strict code of confidentiality.
  • Having a thorough knowledge of practice policies and procedures and work within them.
  • Participating in an annual individual performance review Undertaking training as required for the better performance of the job and maintaining a record of personal and professional development.
  • Working well within a team, communicating and sharing.
  • Able to be flexible to meet the needs of the surgery.

Where you'll work

Grove House Surgery
West Shepton
Shepton Mallet
Somerset
BA4 5XY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SOMERSET SKILLS & LEARNING CIC

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

An apprenticeship includes regular training with a college or other training organisation. Off-the-job training will follow the time allocations outlined in the Occupational Standard.

More training information

SOMERSET SKILLS & LEARNING CIC.

Requirements

Desirable qualifications

GCSE in:

  • English (grade (Grade A-C/9-4))
  • Maths (grade (Grade A-C/9-4))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Team working
  • Initiative
  • Patience
  • Flexible
  • Reliable

Other requirements

  • Successful applicants will be subject to a DBS check
  • Please consider how you will travel to the place of work, particularly if you rely on public transport
  • At times, working hours may need to be changed at short notice to meet the needs of the surgery.
  • If you are currently a patient at the surgery, you would need to find an alternative surgery.

About this employer

Grove House Surgery is a General Practice based in Shepton Mallet.

https://www.grovehousesurgery.nhs.uk/ (opens in new tab)

Company benefits

Onsite Parking

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

For the right candidate there is a potential for the role to become permanent.

Ask a question

The contact for this apprenticeship is:

SOMERSET SKILLS & LEARNING CIC

SSAL

Enquiries@sslcourses.co.uk

03303327997

The reference code for this apprenticeship is VAC2000048669.

Apply now

Closes in 20 days (Monday 7 September 2026 at 11:59pm)