Business Admin Apprentice

CT Skills

Recreation Close, Clowne, Chesterfield (S43 4PL)

Closes on Friday 18 September 2026

Posted on 17 August 2026

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Summary

You will be joining a welcoming, supportive, training practice who always looks to improve and further train its staff. This is an exciting opportunity to kickstart your admin career within a trusted NHS practice.

• Wage:

  £14,976 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: Monday to Friday, working flexibly between 8am - 6.30pm (1 Tuesday evening until 8pm on a rota basis).

  36 hours a week

• Start date:

  Monday 21 September 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Providing an effective and efficient reception service to patients and visitors.
• Dealing with general enquiries, explaining procedures and making new and follow-up appointments.
• Contacting patients to arrange medication reviews, minor operations and chronic disease reviews.
• Using your own communication skills to ensure that patients are directed along the correct care navigation pathway.
• Receiving and making telephone calls, diverting calls and taking messages, ensuring accuracy of detail.
• Actioning repeat prescription requests and ensuring that they are sent electronically via EPS within 48 hours.
• Advising patients of relevant charges for private services, accepting payment and issuing receipts.
• Entering patient information on to the computer as required.
• Filing and retrieving paperwork, inputting data onto Electronic Patient Record.
• Electronically filing hospital letters.
• Scanning letters and relevant correspondence into patient's notes, summarising patient's notes when requested.
• Carrying out searches, audits and recalls as required by the clinical team and managers.
• Minimum of 6 hours per week spent on apprenticeship work and training.

Where you'll work

Recreation Close, Clowne, Chesterfield
S43 4PL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CT SKILLS LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

You'll attend monthly 1-2-1 meetings (online via teams every month - NO classroom OR college!) with your tutor and learn about modules including the organisation, stakeholders, relevant regulation, business fundamentals, processes & external factors.

You will be given a minimum of 3 hours per week to complete any apprenticeship work (assignments, research, and projects) and will receive at least another 3 hours of training from your employer. 

Requirements

Desirable qualifications

GCSE in:

None required (grade None required)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Attention to detail
• Communication skills
• Customer care skills
• Initiative
• IT skills
• Logical
• Non judgemental
• Organisation skills
• Problem solving skills

About this employer

A well-qualified, forward thinking, multi-skilled team (40+ staff) based in a modern, spacious premises (built in 2006) providing friendly, accessible services ensuring continuity of care. Working collaboratively within a wider health community, striving to provide quality care closer to home, the team aims to provide patients with the best possible care they can.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

As with any apprenticeship opportunity - if you prove yourself to be a valuable member of the team there is a strong chance of a permanent post within the business.

Ask a question

The contact for this apprenticeship is:

CT SKILLS LIMITED

Isabella Todd

isabella.todd@ctskills.co.uk

0115 959 9544

The reference code for this apprenticeship is VAC2000048639.

Apply now

Closes on Friday 18 September 2026

After signing in, you’ll apply for this apprenticeship on the company's website.