Apprentice Administration Assistant

ACHIEVEMENT TRAINING LIMITED

Plymouth (PL1 1DN)

Closes on Friday 18 September 2026

Posted on 17 August 2026

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Summary

Join us to develop and expand your knowledge and skills with a Level 2 Apprenticeship! Working with the MIS Team in our Plymouth City Centre office, you will support our teaching teams with a range of administration and customer service that will really help kick start your business career. 

Wage

£14,144 to £22,471.28, depending on your age

National Minimum Wage

Minimum wage rates (opens in new tab)

Training course
Administration assistant (level 2)
Hours
Monday - Thursday, 09:00am - 05:00pm and Friday, 09:00am - 04:00pm with 1 day per week study-release.

34 hours a week

Start date

Thursday 1 October 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • The job role here at ATL is quite diverse, so you'll get a really useful range of experience. Full on-the-job training will be given and you will be mentored by a highly experienced Manager, with additional support from the rest of our friendly Central Services team and specialist tutors.
  • We'll support you in developing your administrative and customer service support skills (in-person, via telephone or online/remote) for Achievement Training customers, visitors and guests
  • You'll learn how to maintain accurate and effective computerised and manual records, ensuring that office digital and hard copy filing is up-to-date at all times and help to resolve queries from staff and learners regarding their studies and funding
  • You'll support the team in ensuring all learner records, other company documents, and data are processed efficiently and securely
  • Training on and off-the-job will enable you to give clear information, advice and guidance or refer to relevant colleagues as needed

Where you'll work

Norwich Union House
St Andrews Cross
Plymouth
PL1 1DN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ACHIEVEMENT TRAINING LIMITED

Training course

Administration assistant (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Receive, retrieve, process, record and store information and data.
  • Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
  • Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
  • Handle and communicate information in line with organisational policies, procedures and security requirements.
  • Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
  • Plan and review administration tasks allocated by supervisor.
  • Maintain professional relationships with stakeholders.
  • Monitor and report on the use of resources such as materials, equipment and supplies.
  • Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
  • Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
  • Use continuing professional development including self-reflection to support current and future training and development needs.
  • Use communication tools to respond to stakeholders using professional language and organisational etiquette.
  • Operate within agreed health and safety standards.
  • Use time management tools to meet deadlines.
  • Handle feedback following expected professional etiquette.
  • Maintain wellbeing, accessing organisational support mechanisms if required.
  • Review and check own work.
  • Use cloud services to share documents for use and or collaboration.
  • Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
  • Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.
  • Receive, retrieve, process, record and store information and data.
  • Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
  • Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
  • Handle and communicate information in line with organisational policies, procedures and security requirements.
  • Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
  • Plan and review administration tasks allocated by supervisor.
  • Maintain professional relationships with stakeholders.
  • Monitor and report on the use of resources such as materials, equipment and supplies.
  • Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
  • Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
  • Use continuing professional development including self-reflection to support current and future training and development needs.
  • Use communication tools to respond to stakeholders using professional language and organisational etiquette.
  • Operate within agreed health and safety standards.
  • Use time management tools to meet deadlines.
  • Handle feedback following expected professional etiquette.
  • Maintain wellbeing, accessing organisational support mechanisms if required.
  • Review and check own work.
  • Use cloud services to share documents for use and or collaboration.
  • Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
  • Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.

Training schedule

We'll support you to develop your skills, knowledge and experience as you work towards your Level 2 Administration Assistant qualification.

Your weekly day-release for study will be right here at Achievement Training in Plymouth city centre. 

Requirements

Essential qualifications

GCSE in:

English (grade 4)

Desirable qualifications

GCSE in:

Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience

About this employer

Achievement Training Limited is a private training organisation located in the city centre and offering a wide range of flexible educational and vocational training courses to young people and adults for 30 years. The Head Office is based in Norwich Union House with additional training rooms in the Pinpoint Building, both in the city centre. ATL’s excellent reputation with local employers and employment services is a key factor in our delivery of employability. We have provided Apprenticeships since 2001 and have a wealth of knowledge and experience in delivering training that supports real progression in employment.

http://www.achievementtraining.com (opens in new tab)

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Progression opportunities may include advanced and higher Apprenticeships and with experience, you could become a senior Administrator, Team Leader or Office Manager across a wide range of sectors.

You can find more information on Future careers by visiting https://nationalcareers.service.gov.uk/

Ask a question

The contact for this apprenticeship is:

ACHIEVEMENT TRAINING LIMITED

hr@achievementtraining.com

The reference code for this apprenticeship is VAC2000048586.

Apply now

Closes on Friday 18 September 2026