Level 3 Business Administration Apprentice – Automotive Service Advisor
STOURBRIDGE AUTOMOTIVE LIMITED
Rufford Road (DY9 7ND)
Closes in 9 days (Monday 24 August 2026)
Posted on 14 August 2026
Contents
Summary
Join Stourbridge Automotive Ltd, a trusted independent automotive specialist, as an Automotive Service Advisor Apprentice. You will support customers by managing bookings, answering enquiries, preparing quotes, updating systems, handling invoices, ordering parts, and delivering excellent service. Apply today to start your career!
- Wage
-
£16,640 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Fridasy, 8:30am - 5:30pm.
40 hours a week
- Start date
-
Tuesday 1 September 2026
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Key Responsibilities:
- Being the first point of contact for customers, providing a friendly and professional service.
- Answering customer calls and emails with a helpful and professional approach.
- Managing customer bookings and arranging appointments.
- Communicating with customers throughout their vehicle service journey.
- Preparing quotes and supporting customers with pricing information.
- Updating customer details and vehicle information on internal systems.
- Supporting invoice processing and payment queries.
- Ordering vehicle parts and liaising with suppliers.
- Monitoring stock levels and supporting stock management.
- Managing returns and following company procedures.
- Keeping accurate records and ensuring information is up to date.
- Working closely with technicians and the wider team to support smooth operations.
- Following up with customers after visits to ensure excellent service.
- Developing knowledge of automotive services and customer care.
- Supporting the day-to-day running of the front-of-house service team.
Where you'll work
6, Gainsborough Trading Estate
Rufford Road
DY9 7ND
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
THE NVQ TRAINING CENTRE LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Teaching and learning the skills, knowledge and behaviours within Business Administration.
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Administrative skills
- Analytical skills
- Attention to detail
- Communication skills
- Customer care skills
- Initiative
- IT skills
- Number skills
- Organisation skills
- Patience
- Problem solving skills
- Resiliance
- Team working
Other requirements
Have you considers hours / location / wage?
About this employer
Stourbridge Automotive Ltd provides a high level of service, offering friendly and accurate vehicle advice for Audi, BMW, BMW MINI, Mercedes, Jaguar, Land Rover and Range Rover (JLR group).Originally established in 2010 by Company Director Neil Fellows, a fully trained and qualified BMW and Mercedes Benz technician, felt he could offer a more personal approach, with a better customer service and more competitive prices being the main focus of the business and as an alternative to the dealerships.
Using Stourbridge Automotive Ltd as an independent alternative, will allow you to reduce your vehicle maintenance costs whilst still benefiting from the work being carried out to the manufacturers’ service schedules by our qualified and experienced technicians, from new and NOT affecting your warranty through the BLOCK EXEMPTION RULE.
We offer a comfortable first floor waiting room, providing complimentary refreshments, together with a viewing window overlooking the workshop and MOT areas, plus a free Wi – fi service is available to all of our customers to browse the internet or work whilst waiting.
Stourbridge Automotive Ltd has developed as a business throughout the years, restructuring and introducing new ideas, to keep in line with both our customer and business needs and celebrates its fifteenth year, this year.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
This apprenticeship offers an excellent opportunity to build a long-term career with Stourbridge Automotive Ltd. As you gain experience, develop your skills, and build your knowledge of the business, there will be opportunities to progress into a more senior role within the company, taking on increased responsibilities and further career development.
Ask a question
The contact for this apprenticeship is:
THE NVQ TRAINING CENTRE LIMITED
Krystyna Nalomenko
Krystyna@apprenticeship-centre.co.uk
0845-223 5020
The reference code for this apprenticeship is VAC2000048442.
Apply now
Closes in 9 days (Monday 24 August 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.