IT Support Engineer Apprentice

Knowledge Schools Trust

London (W6 0NQ)

Closes in 23 days (Monday 7 September 2026 at 11:59pm)

Posted on 14 August 2026

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Contents

Summary

The main responsibility of the job is to provide first and second line IT support to our London schools and central trust office. You will be based at the central trust office in Hammersmith and work alongside one other IT support engineer, Eduthing (MSP), and the Operations Manager.

Wage

£23,000 a year

Minimum wage rates (opens in new tab)

£23k-25k depending on prior knowledge and skills

Training course
Information communications technician (level 3)
Hours
8.00am to 4.30pm, Monday to Friday.

40 hours a week

Start date

Monday 14 September 2026

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As well as the day to day support you will also be expected to be involved with project work ensuring that solutions are implemented, and project delivery dates met.

We are looking for someone that has an interest in trouble shooting to find a solution and someone who is committed.

Key Responsibilities

  • Management of user devices, ensuring they are maintained and managed correctly
  • Management of mobile devices via JamF
  • Providing high-quality technical support, advice and guidance to staff, students and trainee teachers
  • Ensuring all IT issues that can’t be resolved by the on-site IT team are escalated to our MSP
  • Maintenance of all virtual and physical networking infrastructure
  • Ensure the ticket system is maintained and staff use the ticket system for logging IT related queries
  • Provisioning of IT accounts for staff and pupils
  • Maintaining all computer, AV, and other tech equipment across the schools
  • Administration of the Office365 tenancy
  • Make suggestions for improvements to the infrastructure and day to day practices
  • Maintaining and updating the asset registers
  • Creating documentation and ensuring IT SharePoint areas are well maintained
  • Holiday checks on classroom equipment and other supporting technology equipment / infrastructure
  • Support the aims, values, mission, and ethos of the school and participate in a team approach to all aspects of school life
  • Ensuring that any impact on teaching and learning is dealt with immediately
  • Communication with key stakeholders and IT manager
  • Attend and contribute to staff meetings as required and identify areas of personal practice and experience to develop
  • Being available to resolve other technical issues as directed by the IT Manager

Further expectations of the role:

  • Adhere to the School and Trust’s Safeguarding Policies
  • Work within the school’s Diversity Policy to promote equality of opportunity for all students and staff, both current and prospective
  • Maintain high professional standards of attendance, punctuality, appearance, conduct and positive, courteous relations with all stakeholders
  • Adhere to policies as set out in the governors and staff handbook and on the Schools and Trust websites
  • Comply with the Data Protection Act/ GDPR
  • Support the aims, values and mission of the Trust
  • Attend and contribute to staff meetings when required
  • Participate in training and other learning activities
  • Participate in the performance development of the
  • Undertake other reasonable duties related to the job purpose required from time to time.

This job description is not definitive and will be subject to regular review, it should be seen as enabling rather than restrictive. Other reasonable work requests may be made by your line manager. This job description is intended as a reference document which identifies the main responsibilities and activities.

This Job Description may be reviewed at the end of the academic year or earlier if necessary. In addition, it may be amended at any time in consultation with you. It may include other tasks reasonably requested and agreed with your Line Manager.

Where you'll work

105 Hammersmith Grove
London
W6 0NQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

JBC SKILLS TRAINING LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

The classroom training for the Information Communications Technician comprises of 4 modules. The apprentice will attend the training in an online classroom with their designated JBC trainer.

The modules taught are:

  • Network Fundamentals
  • Mobility and Operating Systems
  • Cloud Fundamentals
  • IT Business Principles

Each module is delivered remotely over five consecutive days, with the training weeks scheduled at intervals throughout the apprenticeship.

More training information

  • We are a government approved apprenticeship training provider. We provide apprenticeships for a wide range of employers, large and small
  • Some of your working hours will be spent training or studying with your appointed JBC Trainer/Mentor or your employer, learning the skills you need to be successful in the role and complete the apprenticeship
  • You will have a progress review with your trainer and line manager every three months, along with regular support sessions to help you develop your portfolio

Requirements

Essential qualifications

GCSE in:

  • English (grade Grade A - C (4 or above))
  • IT (grade Grade A - C (4 or above))
  • Maths (grade Grade A - C (4 or above))

Desirable qualifications

A Level in:

IT (grade Grade A - C (4 or above))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience
  • Physical fitness

Other requirements

  • This opportunity will require passing a full Disclosure and Barring Service (DBS) check.
  • This opportunity will require you to travel to between the head office and schools within the trust.

About this employer

The Knowledge Schools Trust provides our pupils with a rigorous and extensive knowledge-rich education, alongside a deep and lasting respect for the values of a modern and diverse world. Our vision and ethos are driven by a common desire to overcome inequality of opportunity. WE AIM FOR OUR SCHOOLS TO HAVE THE FOLLOWING CHARACTERISTICS: High aspirations, with a firm emphasis on academic achievement A rigorous knowledge-rich curriculum that draws from ‘the best that has been thought and said’. A comprehensive and non-academically selective intake Teachers who are expert in their subject, passionate about sharing their knowledge and committed to the school An approach to teaching that is based on research evidence about how pupils learn most effectively High expectations of pupil behaviour supported by outstanding pastoral care Active parental and community involvement A broad range of after-school clubs and activities A vibrant house system with healthy competition encouraged.

https://www.knowledgeschoolstrust.org/ (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

The company aims to offer the apprentice a permanent role at the end of the training (subject to successfully completing course and objectives.

Ask a question

The contact for this apprenticeship is:

JBC SKILLS TRAINING LIMITED

The reference code for this apprenticeship is VAC2000048407.

Apply now

Closes in 23 days (Monday 7 September 2026 at 11:59pm)