Level 2 Customer Service Apprenticeship

Andwis Lifts

Worcestershire (B98 9PA)

Closes in 14 days (Friday 28 August 2026 at 11:59pm)

Posted on 14 August 2026

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Summary

This is a great opportunity for someone at the beginning of their career who wants to learn, develop and become an important part of a busy team. You will receive on-the-job training while supporting the coordination of service requests, engineers, customers and general administration.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Thursday 9am-5pm, Friday 9am-4.30.pm.

37 hours 30 minutes a week

Start date

Tuesday 1 September 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Working alongside our experienced service team, you will learn how to:

  • Answer telephone calls and respond to customer emails professionally
  • Log service calls, breakdowns and maintenance requestsAssist with allocating and coordinating jobs for engineers
  • Help schedule planned maintenance, repairs and minor works
  • Keep customers updated on the progress of their jobs
  • Chase outstanding information and paperwork
  • Update records and internal management systems accurately
  • Assist with preparing reports and service documentation
  • Liaise with engineers, customers, suppliers and other departments
  • Help keep schedules and works-in-progress information up to date
  • Provide general administrative support to the service department

Where you'll work

8 Moons Park,
Burnt Meadow Road,
Redditch,
Worcestershire
B98 9PA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HEART OF WORCESTERSHIRE COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade 2)
  • Maths (grade 2)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

About this employer

Andwis Lifts is a large independent UK national lift company that provides professional lift maintenance, repairs, modernisations, and new lift installations. They have over 13,000 lifts under maintenance contracts and serve a diverse range of customers, including retail brands, international hotel groups, schools, universities, nursing homes, residential developments, and commercial facilities. andwis lifts is known for its high level of customer service, fast response, expertise, integrity, and value for money. They use the latest technology to plan ahead and stay responsive to customer needs

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

This apprenticeship offers the opportunity to build a long-term career within the company, with potential progression into:

  • Service Administration – progressing into a permanent or senior role.
  • Supervision & Management – developing into Team Leader,
  • Supervisor or departmental management positions.
  • Estimating & Sales – preparing quotations, dealing with customers, developing opportunities and progressing into sales/account management.
  • Projects Department – moving into project coordination and potentially Project Management.The aim is to give apprentices experience of the wider business, allowing them to develop their skills, identify where their strengths lie and progress into a career path that suits them.

Ask a question

The contact for this apprenticeship is:

HEART OF WORCESTERSHIRE COLLEGE

The reference code for this apprenticeship is VAC2000048406.

Apply now

Closes in 14 days (Friday 28 August 2026 at 11:59pm)