Apprentice Care Navigator

LINDLEY GROUP PRACTICE

HUDDERSFIELD (HD3 3DY)

Closes in 12 days (Wednesday 26 August 2026 at 11:59pm)

Posted on 12 August 2026

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Summary

This is an exciting opportunity to start your career working for the NHS, you will be employed as an Apprentice Care Navigator and will assist with directing patients to the correct healthcare professionals. You will undertake a Customer Service Practitioner apprenticeship standard.

Wage

£15,392 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday, hours TBC

37 hours a week

Start date

Monday 7 September 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Meet and greet patients into the practice with a warm and friendly manner
  • Monitoring the appointment book
  • Answering phone calls from patients
  • Direct patients to other healthcare professionals
  • General clerical tasks such as filing, scanning and photocopying

Where you'll work

62 ACRE STREET
HUDDERSFIELD
HD3 3DY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NATIONAL BUSINESS COLLEGE LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Upon successful completion of the apprenticeship, you will gain a Customer Service Practitioner Standard. Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level. On successful completion of Level 2, you can move on to study Level 3 apprenticeships, such as Customer Service Specialist and Business Administrator Apprenticeship.

Functional Skills English and Maths if required.

Training will take place at National Business College, based in the centre of Huddersfield. You will attend sessions on a day release basis, once every fortnight.

Requirements

Essential qualifications

GCSE in:

English (grade 4)

Desirable qualifications

GCSE in:

Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Customer care skills
  • Team working
  • Non judgemental
  • Patience

About this employer

The Lindley Group Practice is a GP surgery based in Lindley, Huddersfield. Their mission statement is: ''To provide consistent, high quality, patient centred care".

https://www.lindleygrouppractice.co.uk/ (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Progression onto a level 3 apprenticeship is a possibility for the right candidate upon completion.

Ask a question

The contact for this apprenticeship is:

NATIONAL BUSINESS COLLEGE LIMITED

The reference code for this apprenticeship is VAC2000047914.

Apply now

Closes in 12 days (Wednesday 26 August 2026 at 11:59pm)