Apprentice Operations Assistant

THE PEOPLE EXPERIENCE HUB LIMITED

Northampton (NN1 1SR)

Closes in 19 days (Monday 31 August 2026)

Posted on 12 August 2026

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Summary

You will be the backbone of our daily office operations, supporting our team as they design, deploy, and analyse workplace surveys. You will learn how to maintain absolute confidentiality and protect data privacy. This is the perfect role for someone who is organised, trustworthy, and eager to build a career in data-driven administration.

• Wage:

  £16,640 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: Monday to Friday, 9.00am to 5.00pm.

  40 hours a week

• Start date:

  Monday 28 September 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Data checking and cleansing
• Setting up clients and surveys on our in-house platform
• Monitoring query inboxes and directing or to appropriate teams or solving problems directly
• Covering of colleagues when appropriate

Where you'll work

33 Marefair
Northampton
NN1 1SR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NORTHAMPTON COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

1 day a week at Northampton College Booth Lane.

Requirements

Essential qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Problem solving skills
• Team working

About this employer

This small and highly successful inclusive friendly team work with organisations to design, run, and analyse employee surveys to measure workplace culture, engagement, wellbeing, and performance.

https://www.pxhub.io/ (opens in new tab)

Company benefits

Limited free parking on rota basis, Discount package for high street brands and supermarkets healthcare package, unlimited free tea/coffee, 30 days holiday plus bank holidays.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Clear progression opportunities, promote from within, ongoing development.

Ask a question

The contact for this apprenticeship is:

NORTHAMPTON COLLEGE

The reference code for this apprenticeship is VAC2000047887.

Apply now

Closes in 19 days (Monday 31 August 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.