Customer Service Apprentice

Abbey Medical Centre

NOTTINGHAM (NG9 2QP)

Closes on Monday 14 September 2026

Posted on 12 August 2026

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Summary

A fabulous opportunity to work within a busy GP practice assisting in dealing with the public and processing routine administration. This will involve providing a comprehensive and efficient reception and clerical support to the surgery to enable it to run efficiently and effectively, thus maintaining a high standard of care to the patients.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

There is an opportunity to work when we do extended hours and
that is out of normal working hours, which we do twice a month
18.30pm – 20.00pm and also one Saturday a month, and this is
shared where needed by whoever on the admin team would like
the hours, so there is scope there for some extra pay.

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday.

37 hours 30 minutes a week

Start date

Monday 2 November 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Take part in the range of general receptionist duties as needed
  • Flexibly contribute to all the receptionist’s workload as directed by the manager
  • Ensure the reception and waiting areas are tidy and safe and provide a welcoming appearance to patients and visitors.
  • Team player with the ability to be flexible in which hours you work from week-to-week and be willing to work above the stated hours if needed.
  • Demonstrate self-organisation and flexibility and the ability to prioritise workload, working to strict deadlines
  • To communicate with staff and visitors daily, providing support where required and working to help resolve any issues
  • To record and securely store information relating to confidential matters and enquiries

Where you'll work

63 CENTRAL AVENUE
BEESTON
NOTTINGHAM
NG9 2QP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ACCESS TRAINING (EAST MIDLANDS) LTD

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Apprentices will be allocated a Trainer Assessor and training will be
planned and delivered in conjunction with the employer to meet the individual needs of the apprentice. Off-the-job training will follow the time allocations outlined in the Occupational Standard. On-the-job and off-the-job training will be delivered in the workplace.

Apprentices who have not achieved the equivalent of level 2
qualifications in maths and English, will need to achieve level 1
functional skills in these and work towards level 2 functional skills.

Requirements

Essential qualifications

GCSE in:

  • English (grade 3 - 9)
  • Maths (grade 3 - 9)

Desirable qualifications

GCSE in:

  • English (grade 4 - 9)
  • Maths (grade 4 - 9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working
  • Non judgemental
  • Patience

About this employer

Abbey Medical Centre is a friendly GP surgery located in Beeston.
The Centre aims to improve the health of those living in the
surrounding areas and we work closely with many local community
services to achieve this. We are committed to excellence in General
practice

https://www.abbeymedicalcentre.org/ (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

There may be an opportunity to join the team on a permanent
basis once the apprenticeship has been completed, but this would
depend on a position being available.

Ask a question

The contact for this apprenticeship is:

ACCESS TRAINING (EAST MIDLANDS) LTD

Hannah Wicks

hannah.wicks@atem.co.uk

The reference code for this apprenticeship is VAC2000047880.

Apply now

Closes on Monday 14 September 2026