Practice Receptionist Apprentice

HOLMLANDS MEDICAL CENTRE

PRENTON (CH43 0TX)

Closes in 31 days (Sunday 13 September 2026 at 11:59pm)

Posted on 12 August 2026

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Summary

Holmlands Medical Centre are looking to recruit an Apprentice to work within our GP Practice as part of our experienced administration and clinician team. You will work towards a Level 2 Customer Service Practitioner apprenticeship standard.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, between 08:30 and 18:30. Shifts to be confirmed.

37 hours 30 minutes a week

Start date

Monday 14 September 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Maintaining and monitoring the practice appointments system
  • Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
  • Processing and distributing incoming (and outgoing) mail
  • Taking messages and passing on information
  • Filing and retrieving paperwork
  • Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
  • Scanning and read coding documents
  • Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
  • Clearing and re-stock consulting rooms as required
  • Providing clerical assistance to practice and Trust staff as required from time to time, including word/data processing, filing, photocopying and scanning
  • Ordering, re-ordering and monitoring of stationery and other supplies

Where you'll work

16-20 HOLMLANDS DRIVE
PRENTON
CH43 0TX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

WIRRAL METROPOLITAN COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Level 2 Customer Service Practitioner Apprenticeship Standard, which includes:

  • Knowledge, Skills, and Behaviours
  • Level 1/2 Functional Skills English (if required)
  • Level 1/2 Functional Skills maths (if required)
  • End-Point Assessment

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Team working
  • Presentable
  • Pleasant
  • Understanding with patients

Other requirements

A CRB check is mandatory.

About this employer

Holmlands Medical Centre is a GP Practice based in Prenton. We treat minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues.

https://www.holmlandsmcwirral.nhs.uk/ (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

  • Great opportunity for an introduction to NHS (Health and Social Care Integrated Systems)
  • We fully encourage training and development to further your career

Ask a question

The contact for this apprenticeship is:

WIRRAL METROPOLITAN COLLEGE

The reference code for this apprenticeship is VAC2000047798.

Apply now

Closes in 31 days (Sunday 13 September 2026 at 11:59pm)