IT Solutions Technician Apprentice

PANASONIC UK, A BRANCH OF PANASONIC MARKETING EUROPE GMBH

Bracknell (RG12 1RT)

Closes in 9 days (Friday 21 August 2026 at 11:59pm)

Posted on 12 August 2026

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Summary

This role will support the design, implementation and maintenance of digital solutions that improve operational efficiency across Customer Service. The apprentice will help identify business problems, develop technical solutions and support projects that automate processes, improve reporting and enhance customer service operations.

• Wage:

  £19,000 a year

  Minimum wage rates (opens in new tab)

  Max salary £23,000 depending on experience/relevant qualifications

• Training course: IT solutions technician (level 3)
• Hours: Monday- Friday, 9.00am- 5.30pm with an hour for lunch. 1 day will be a training day.

  37 hours 30 minutes a week

• Start date:

  Tuesday 1 September 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work:

• Support the development, testing and deployment of IT and automation solutions.
• Assist with Power Automate workflows and integration between Microsoft applications.
• Support Power BI reporting solutions and data connectivity.
• Assist with SharePoint, Forms and Microsoft 365 solution development.
• Participate in solution design, requirements gathering and documentation.
• Create and maintain technical documentation, SOPs and user guides.
• Support testing activities and issue resolution.
• Contribute to AI and digital innovation initiatives using Microsoft technologies.
• Ensure solutions comply with governance, security and GDPR requirements.
• Deliver multiple Power Automate workflows that remove manual activities.
• Support implementation of digital solutions used by operational teams.
• Develop technical and user documentation for deployed solutions.
• Contribute to reporting and dashboard improvements.
• Complete an apprenticeship project demonstrating measurable business benefit.
• Continuously grow and focus on personal development.

Where you'll work

Maxis 2 Western Road
Bracknell
RG12 1RT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BALTIC TRAINING SERVICES LIMITED

Training course

IT solutions technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Work at any stage of the solution lifecycle.
• Interpret client requirements.
• Prioritise tasks to work within agreed project plans.
• Ensure resources are used efficiently and responsibly.
• Design solutions to meet client and business requirements.
• Identify technical solutions using creative and critical thinking.
• Install hardware or software, either physically or virtually.
• Search and use different types of data or information sources.
• Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
• Deploy and implement solutions, supporting change management practices.
• Create and maintain documentation in accordance with best practice and organisational requirements.
• Support multiple contemporary or legacy solutions to required levels of service.
• Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
• Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
• Apply continuous professional development CPD to support their own learning, business needs and technical developments.
• Work at any stage of the solution lifecycle.
• Interpret client requirements.
• Prioritise tasks to work within agreed project plans.
• Ensure resources are used efficiently and responsibly.
• Design solutions to meet client and business requirements.
• Identify technical solutions using creative and critical thinking.
• Install hardware or software, either physically or virtually.
• Search and use different types of data or information sources.
• Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
• Deploy and implement solutions, supporting change management practices.
• Create and maintain documentation in accordance with best practice and organisational requirements.
• Support multiple contemporary or legacy solutions to required levels of service.
• Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
• Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
• Apply continuous professional development CPD to support their own learning, business needs and technical developments.

Training schedule

• You will undertake the IT solutions technician Apprenticeship over 18 months.
• Your training will be a combination of on-the-job training and off-the-job learning via online classes and workshops with the Education and Training Board.
• You will be released from the workplace to participate in the online classes 
• You will be assigned a dedicated workplace mentor who will be there to support you throughout the programme offering guidance and making sure that all aspects of your learning follow the structured training plan.
• This is an “earn and learn” programme and upon successful completion you will gain a recognised Level 3 IT solutions technician qualification and will be eligible to progress on to higher levels.

Requirements

Essential qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Presentation skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience

Other requirements

• Right to work in the UK.
• Experience with Microsoft Office 365 Suite, including Excel, Word, PowerPoint.
• Strong interest in technology, digital transformation and automation.
• Good communication and teamwork skills.
• Analytical thinker with structured problem-solving capability.
• Desire to learn ab.out AI, cloud services and IT solution delivery
• A willingness to learn new technologies and develop technical skills.
• Drive to achieve a professional IT solutions technician qualification (Level 3).
• Ability to work both alone and as part of a team.
• A positive attitude and eagerness to take on new challenges.
• A proactive approach to learning and continuous personal development.
• Creative thinker able to approach tasks with “fresh eyes”.
• Any previous experience (work, volunteering, hobbies, or personal projects) involving IT or technology would be beneficial.

About this employer

Every moment of every day, people all over the world turn to Panasonic to make their lives simpler, more enjoyable, more productive and more secure. Since our founding over a century ago, we’ve been committed to improving peoples’ lives and making the world a better place, one customer, one business, one innovative leap at a time.

We believe in strong collaboration and team spirit to develop Panasonic’s competitive edge even further. Panasonic is an energetic, creative and proactive organisation consistently aiming to exceed its customers’ expectations. In an ever-changing world, we continue our efforts to align with our Seven Principles to make life simpler, safer, healthier, more enjoyable, and more sustainable.

Our mission is to create the Panasonic business of "tomorrow." By integrating business, technology, and creativity, we will realise ideal lifestyles and societies solving social issues globally. Learn more about Sustainability at Panasonic.

Inclusion and Equality
Fairness and equality are in our DNA. We are committed to creating a safe and inclusive workplace where people feel empowered to bring their whole selves to work. We want to ensure that our people are respected for who they are as individuals, valued for what they do and celebrated for their contribution to our business and our community. We are committed to promoting inclusion for the success of our business.

In keeping with our principle of Fairness and Honesty, Panasonic’s ambition is to continue to become a more inclusive company, which attracts the best applicants who will be considered for employment regardless of difference and demonstrates our commitment to celebrate and promote diversity.

https://www.panasonic.com/uk/corporate/careers.html (opens in new tab)

Company benefits

Benefits include generous employer pension contributions, flexible working arrangements, private healthcare, 25 days of holiday, two paid volunteering days, access to comprehensive wellbeing resources, and a generous discount at our staff shop.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

• Upon successful completion the candidate will gain a recognised Level 3 IT solutions technician qualification.
• Gain knowledge of cloud technologies and Microsoft 365 services.
• Build automation solutions using Power Platform technologies.
• Understand testing, change management and deployment processes.
• Power Platform Developer.
• IT Solutions Analyst.
• Business Systems Analyst.
• Digital Transformation Specialist.
• Level 4 or Level 5 Digital / Technology Apprenticeship.

Ask a question

The contact for this apprenticeship is:

PANASONIC UK, A BRANCH OF PANASONIC MARKETING EUROPE GMBH

Rav Sangra

recruitment@panasonic.co.uk

The reference code for this apprenticeship is VAC2000047787.

Apply now

Closes in 9 days (Friday 21 August 2026 at 11:59pm)