Medical Administrator Apprentice

Moss Healthcare Harrogate

HARROGATE (HG1 5JW)

Closes in 28 days (Friday 11 September 2026 at 11:59pm)

Posted on 10 August 2026

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Summary

VQ Solutions are looking for a professional and motivated individual to become part of the team at Moss Healthcare. This fulfilling role includes supporting both reception and administrative teams, ensuring high-quality service to patients and providing vital assistance to the wider Practice team.

Wage

£21,399.49 a year

Minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
The surgery opening hours are 08:00 - 18:30. Shifts to be confirmed.

36 hours a week

Start date

Monday 14 September 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Reception and Patient Services

  • Welcome patients and visitors in a friendly and professional manner
  • Manage patient appointments and booking requests
  • Handle enquiries via telephone, face-to-face, email, and digital channels
  • Support patients in accessing appropriate services through care navigation and Accurx
  • Ensure the reception area is tidy, safe, and welcoming
  • Process incoming and outgoing post and correspondence

Administration and Records Management

  • Register new patients and maintain accurate patient records
  • Process repeat prescription requests in line with practice procedures
  • Monitor shared inboxes and ensure actions are completed within agreed timescales
  • Carry out scanning, filing, data entry, and document management tasks
  • Support the management of incoming and outgoing medical records

Supporting the Clinical Team

  • Allocate clinical workflow and direct tasks to appropriate healthcare professionals
  • Process new patient registrations and proxy access requests
  • Support clinical staff through accurate data entry and clinical coding activities
  • Assist the practice in achieving quality targets, including the Quality and Outcomes Framework (QOF)
  • Work collaboratively across all areas of the practice

Where you'll work

28-30 KINGS ROAD
HARROGATE
HG1 5JW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

VQ SOLUTIONS LTD

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

  • You will work towards a Level 3 Business Admin Apprenticeship, delivered by VQ Solutions
  • You will have a dedicated VQ Mentor and will also be supported internally by your manager
  • During this apprenticeship, you will develop a portfolio, attend workshop sessions and have regular reviews
  • The best part? All apprenticeship work will be completed during working hours

Requirements

Essential qualifications

GCSE in:

Maths and English (grade Minimum C/4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working
  • Initiative
  • Non judgemental
  • Patience
  • Good time management
  • Flexibility
  • Ability to prioritise
  • Enthusiasm
  • Empathetic

Other requirements

Due to the nature of this business, a high level of discretion is both expected and essential.

About this employer

Moss Healthcare is a busy, patient-focused GP practice in Harrogate that has grown and evolved by combining high standards of modern medical care with a personal and friendly approach to patient service. Committed to delivering high-quality healthcare services to the local community, it provides essential, additional, and enhanced services under the NHS Personal Medical Services (PMS) Contract.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

The majority of our apprentices secure full-time positions upon successfully completing their apprenticeship, with excellent opportunities for career progression.

Ask a question

The contact for this apprenticeship is:

VQ SOLUTIONS LTD

Recruitment Team

recruitment@vqsolutions.co.uk

01423 740006

The reference code for this apprenticeship is VAC2000047517.

Apply now

Closes in 28 days (Friday 11 September 2026 at 11:59pm)