Customer Service Apprentice

Dachser LTD

Northampton (NN4 7HT)

Closes on Saturday 31 October 2026

Posted on 10 August 2026

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Summary

As Customer Service Apprentice, you will work as part of the Service Team who are responsible for the monitoring and administration of shipments, ensuring the deliveries are made on time. You will liaise regularly with customers, overseas offices, partners or agents.

• Wage:

  £22,568 a year

  Minimum wage rates (opens in new tab)

  Starting at £22,568.00 with an increase every six months of £1000 subject to satisfactory performance

• Training course: Customer service specialist (level 3)
• Hours: Full-time Monday - Friday 08:30 - 17:30. (May be required to perform alternate shift due to departmental needs). 1-hour lunch break.

  40 hours a week

• Start date:

  Monday 9 November 2026

• Duration:

  1 year 3 months

• Positions available:

  2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

You will be responsible for administering associated paperwork, which documents the nature of the goods being exported or imported and that they are legal and legitimate.

• To work with the customer to provide the best service available within the time constraints provided
• To create a relationship with customers and suppliers and be able to inform customers of any deviations to the plan
• Liaise by telephone/email/with partners/customers and other departments and
• General administration duties including order entry and customs administration
• Support the business with any additional tasks as required
• Maintain a team-oriented atmosphere

Where you'll work

Northampton Logistics Centre Thomas Dachser Way
Brackmills
Northampton
NN4 7HT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SR APPRENTICESHIPS LIMITED

Training course

Customer service specialist (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
• Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
• Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
• Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
• Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
• Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
• Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
• Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
• Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
• Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
• Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
• Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
• Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
• Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
• Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
• Service Improvement: Make recommendations based on your findings to enable improvement
• Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Training schedule

Customer Service Specialist Level 3.

More training information

SR Apprenticeships is a leading national training provider delivering Apprenticeship programmes throughout the UK.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Administrative skills
• Initiative
• Methodical
• Excellent phone manner
• Approachable
• Positive attitude
• Willingness to learn
• Desire to achieve

About this employer

We’re a family-owned global logistics provider delivering over 83 million shipments a year, including everything from fashion, DIY, chemicals to medical equipment. Internationally, we are among the top 15 logistics providers in terms of sales revenue. We combine and integrate the world's most intelligent logistics network capabilities that keep the global economy running – today and tomorrow. DACHSER is a diverse, innovative and energetic workplace where everyone's ideas are always welcomed and considered. We strive to keep the family sentiment running through the business which creates an exciting, ambitious and supportive work ethic. Whether you are looking at opportunities in operations, as part of our Regional Office or support teams, we offer a competitive salary and a range of benefits.

Company benefits

• Autoenrollment to AVIVA pension at 22 y/o
• DACHSER benefit hub - Discount platform
• Life Assurance (Death in Service)
• Cycle to Work Scheme

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Subject Matter Experts/Leaders/Managers/Business Improvement/Trainers/Global Job Opportunities.

Ask a question

The contact for this apprenticeship is:

SR APPRENTICESHIPS LIMITED

The reference code for this apprenticeship is VAC2000047279.

Apply now

Closes on Saturday 31 October 2026