Langport Surgery- Business Admin Apprenticeship

Langport Surgery

SOMERSET (TA10 9RH)

Closes in 28 days (Thursday 10 September 2026 at 11:59pm)

Posted on 10 August 2026

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Summary

Support the smooth running of a busy workplace by providing receptionist and administrative support. Duties include greeting visitors, answering calls, managing appointments, maintaining records, handling correspondence, and supporting the team while developing valuable business and customer service skills.

Wage

£19,500 a year

Minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Start times vary but can be as early as 7.45am, and there will be one 8.00pm finish (likely a Wednesday). Other hours and shifts to be agreed once college schedule is known.

37 hours a week

Start date

Monday 5 October 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Act as the first point of contact for visitors, customers, patients, and staff.
  • Answer incoming telephone calls and respond to enquiries in a professional and courteous manner.
  • Welcome visitors and direct them appropriately.
  • Manage appointments, bookings, and diary schedules.
  • Maintain accurate records and update databases and electronic systems.
  • Process incoming and outgoing correspondence, including emails and post.
  • Scan, file, and organise documents in line with organisational procedures.
  • Support the team with a range of administrative tasks and projects.
  • Prepare letters, reports, meeting notes, and other documentation as required.
  • Order and monitor office supplies and equipment.
  • Assist with data entry and ensure information is accurate and up to date.
  • Maintain confidentiality and comply with data protection requirements.
  • Work collaboratively with colleagues to ensure an efficient and effective service.

Essential Skills and Qualities

  • Friendly, professional, and approachable manner.
    Good verbal and written communication skills.
  • Strong organisational skills and attention to detail.
  • Ability to manage workload and prioritise tasks effectively.
  • Basic IT skills, including Microsoft Office applications.
  • Willingness to learn and develop new skills.
  • Reliable, punctual, and enthusiastic.

Where you'll work

THE SURGERY
NORTH STREET
LANGPORT
SOMERSET
TA10 9RH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SOMERSET SKILLS & LEARNING CIC

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

Requirements

Desirable qualifications

GCSE in:

  • English (grade (Grade A-C/9-4))
  • Maths (grade (Grade A-C/9-4))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Team working
  • Initiative
  • Non judgemental
  • Patience
  • Friendly
  • Approachable

Other requirements

Please consider how you will travel to the place of work, particularly if you rely on public transport.

About this employer

GP practice providing NHS medical services to our patient population.

https://langportsurgery.co.uk/ (opens in new tab)

Company benefits

Parking, blue light card, NHS pension scheme, free flu vaccinations.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Potential permanent role.

Ask a question

The contact for this apprenticeship is:

SOMERSET SKILLS & LEARNING CIC

SSAL

Enquiries@sslcourses.co.uk

03303327997

The reference code for this apprenticeship is VAC2000047262.

Apply now

Closes in 28 days (Thursday 10 September 2026 at 11:59pm)