IT Apprenticeship
OCTOTECH LTD
West Sussex (RH13 5QH)
Closes in 17 days (Monday 31 August 2026)
Posted on 10 August 2026
Contents
Summary
Octotech provide IT support for many home and business clients across Sussex, Surrey and London. As a key member of their technical support team, you'll play a crucial role in ensuring their clients' systems run smoothly and efficiently.
- Wage
-
£16,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday - Friday 9.00am - 5.30pm
37 hours 30 minutes a week
- Start date
-
Monday 7 September 2026
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
You'll be at the forefront of technology, gaining hands-on experience in a variety of tasks, including:
- Installing and configuring computer systems
- Diagnosing hardware and software faults
- Solving technical problems, both remotely and in person
Where you'll work
Unit 1 Genesis Business Centre
West Sussex
RH13 5QH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BALTIC TRAINING SERVICES LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.
You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.
Requirements
Essential qualifications
GCSE in:
- English (grade 5/C)
- Maths (grade 4/C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Problem solving skills
- Team working
- Initiative
About this employer
Octotech provides IT support for many home and business clients across Sussex, Surrey and London. As a key member of their technical support team, you'll play a crucial role in ensuring their clients' systems run smoothly and efficiently. Whether you're troubleshooting issues over the phone or providing face-to-face assistance, you'll be empowered to make a real difference every day. They're passionate about pushing the boundaries of technology. As part of their team, you'll have the opportunity to work on exciting projects and contribute to innovative solutions that make a meaningful impact. Join a supportive and inclusive work environment where collaboration and teamwork are valued. You'll work alongside talented professionals who are dedicated to helping you thrive.
https://octotech.co.uk/it-support/meet-the-team (opens in new tab)
Company benefits
- 20 days bank holidays plus bank holidays
- Private healthcare
- Progression opportunity to complete the Level 4 Network Engineer apprenticeship upon completion
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.
Ask a question
The contact for this apprenticeship is:
BALTIC TRAINING SERVICES LIMITED
jannat khanum
jannat.khanum@balticapprenticeships.com
07456370844
The reference code for this apprenticeship is VAC2000047205.
Apply now
Closes in 17 days (Monday 31 August 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.