Rota Coordinator and Administration Apprentice

COLEBROOK SOUTH WEST LTD

Plymouth (PL6 8LR)

Closes in 31 days (Friday 11 September 2026 at 11:59pm)

Posted on 11 August 2026

---

Summary

To plan, produce and coordinate service rotas using the designated software, ensuring accuracy, compliance and responsiveness to operational needs and to provide effective administration support, contributing to the smooth and efficient delivery of Support Services.

• Wage:

  £15,392 a year

  Minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: 37 hours per week to be worked flexibly according to the needs of the organisation - and this may include evenings and weekends for which no additional payment is made. Working hours to be confirmed at interview.

  37 hours a week

• Start date:

  Monday 21 September 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Plan, coordinate and maintain rotas and operation administration, ensuring organisational systems, IT, processes and implementations are accurate, efficient and responsive to service needs
• Facilitate clear, timely and effective written and verbal communication with staff, clients, and other stakeholders to support smooth day-to-day operations
• Coordinate rotas and staffing arrangements that promote safe, consistent, and person-focused support
• Support the optimal use of staffing and operational resources, contributing to value for money through accurate financial administration
• Provide flexible operation and administrative cover across Support Services to maintain continuity during periods of absence, increased demand or service changes
• Demonstrate accountability, proactivity, and a solution-focused approach, contributing positively to the culture and values of Colebrook
• Manage workload effectively, maintaining reliability, flexibility, and resilience, to meet the changing needs of the organisation

Where you'll work

1 Endeavour House
Parkway Court, Longbridge Road
Plymouth
PL6 8LR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

FOCUS TRAINING (SW) LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• Full Business Administration Standard - Level 3
• On the job training time/support in the workplace as necessary
• Remote training every month backed up by regular site visits
• College attendance/support available monthly if required

Requirements

Essential qualifications

GCSE in:

• English (grade 9 - 4/A* - C)
• Maths (grade 9 - 4/A* - C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Logical
• Team working
• Initiative
• Patience

Other requirements

• Relevant administration and business experience would be desirable
• Some experience of the Health and Social Care sector would also be useful

About this employer

Colebrook was established in 1983 to offer housing and support to people moving out from Moorhaven and other long stay mental health institutions.  We took our name from our first housing support project which was based in Colebrook, Plympton.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

There may be progression opportunities available upon successful completion of the level 3 qualification.

Ask a question

The contact for this apprenticeship is:

FOCUS TRAINING (SW) LIMITED

Trevor Barnes

trevor.b@tftg.org

07836536590

The reference code for this apprenticeship is VAC2000047201.

Apply now

Closes in 31 days (Friday 11 September 2026 at 11:59pm)