Hire Controller Apprentice
MGF
Bury St. Edmunds (IP31 2AR)
Closes in 15 days (Monday 24 August 2026 at 11:59pm)
Posted on 7 August 2026
Contents
Summary
We are looking for a bright, hardworking and enthusiastic person to assist our hire desk team in delivering a first class service to our customers. In return we will teach you everything you need to know to start your career with with a business who puts its people first.
- Wage
-
£17,000 a year
- Training course
- Hire controller (plant, tools and equipment) (level 2)
- Hours
-
Monday - Friday, 8.00am - 5.00pm.
40 hours a week
- Start date
-
Monday 7 September 2026
- Duration
-
1 year 1 month
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
You will receive full training in all areas of your job role.
Duties will include:
- Assist the hire desk team with processing customer enquiries and converting enquiries into hire orders
- Receive and process equipment hire requests and collection requests
- Support the planning and scheduling of transport for equipment, deliveries and collections
- Help coordinate internal and external haulage providers to ensure efficient equipment movement
- Prepare and issue hire quotations for customers under the guidance of experienced team members
- Maintain accurate records and complete hire desk administration tasks
- Assist with processing damage reports and gathering information relating to damaged equipment
- Communicate professionally with customers regarding hires, collections, quotes and queries
- Develop your knowledge of MGF products, equipment, transport and planning and customer service processes
Where you'll work
Unit 5
Shepherds Grove Industrial Estate, Stanton
Bury St. Edmunds
IP31 2AR
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
WEST NOTTINGHAMSHIRE COLLEGE
Training course
Hire controller (plant, tools and equipment) (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Comply with health and safety regulations, standards, and guidance.
- Comply with environmental and sustainability principles, regulations, standards and organisational systems.
- Process new hires, damage waivers, orders, returns and enter onto company system.
- Create and send hire quotations, contact customer and entering purchase orders.
- Source plant, tools and equipment for customer requirements.
- Arrange the delivery and collection of equipment.
- Apply written communication techniques for example invoices, checklists, restrictions to drivers and hauliers delivery times, process damage agreement, notification documentation and emails.
- Manage customer relationships.
- Verbally communicate with customers and colleagues using industry terminology.
- Manage customer queries, requests and handle complaints within remit or escalate when required.
- Comply with regulations and legislation relevant to their role and business.
- Carry out hire transaction processes for example, contract documentation for on-hire and off-hire, raising requisitions and equipment delivery.
- Interpret and extract information from, for example schedules and drawings, machine’s operator’s manual or manufacturer’s instructions.
- Log plant, tool and equipment breakdowns, pass over to the service department.
- Ensure tool and equipment pre and post hire checks and operational testing of equipment has been carried out.
- Carry out and record planned and unplanned learning opportunities and development activities.
- Use organisational IT technology and digital systems.
- Apply team working principles.
- Comply with health and safety regulations, standards, and guidance.
- Comply with environmental and sustainability principles, regulations, standards and organisational systems.
- Process new hires, damage waivers, orders, returns and enter onto company system.
- Create and send hire quotations, contact customer and entering purchase orders.
- Source plant, tools and equipment for customer requirements.
- Arrange the delivery and collection of equipment.
- Apply written communication techniques for example invoices, checklists, restrictions to drivers and hauliers delivery times, process damage agreement, notification documentation and emails.
- Manage customer relationships.
- Verbally communicate with customers and colleagues using industry terminology.
- Manage customer queries, requests and handle complaints within remit or escalate when required.
- Comply with regulations and legislation relevant to their role and business.
- Carry out hire transaction processes for example, contract documentation for on-hire and off-hire, raising requisitions and equipment delivery.
- Interpret and extract information from, for example schedules and drawings, machine’s operator’s manual or manufacturer’s instructions.
- Log plant, tool and equipment breakdowns, pass over to the service department.
- Ensure tool and equipment pre and post hire checks and operational testing of equipment has been carried out.
- Carry out and record planned and unplanned learning opportunities and development activities.
- Use organisational IT technology and digital systems.
- Apply team working principles.
Training schedule
This is a blended delivery model. This means that some of your learning will be in person in the workplace with your designated training specialist and some will be online.
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Customer care skills
- Problem solving skills
- Team working
- Initiative
About this employer
MGF is a long-standing, trusted provider of comprehensive temporary work solutions in the construction industry. They are committed to excellence and customer satisfaction, going above and beyond to provide a complete solution, whatever the project. They have 12 depots across the UK and have been a top contractor since 1981.
https://mgf.co.uk/ (opens in new tab)
Company benefits
- Option to purchase additional days of annual leave
- Additional annual leave awarded to recognise long service
- Pension Scheme
- Life Assurance
- Discretionary Bonus Scheme
- Shutdown over the Christmas period
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Upon successful completion of this apprenticeship their are progression routes within the company that may involve additional learning opportunities. It is hoped this apprenticeship will be the start of a long term career with MGF.
Ask a question
The contact for this apprenticeship is:
WEST NOTTINGHAMSHIRE COLLEGE
Violet
apprenticeships@wnc.ac.uk
01623 900798
The reference code for this apprenticeship is VAC2000046989.
Apply now
Closes in 15 days (Monday 24 August 2026 at 11:59pm)