Level 3 Business Administration Apprentice – Solicitors’ Receptionist
TANN LAW SOLICITORS LTD
Friars' Rd (CV1 2NU)
Closes on Monday 21 September 2026
Posted on 12 August 2026
Contents
Summary
Join a respected legal firm providing professional and personalised support to clients across the UK. As a Business Administration Apprentice, you will be client-facing, supporting enquiries, managing invoices, and gaining valuable experience within a legal environment. This role offers an excellent opportunity to grow with the business long-term.
- Wage
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£14,560 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, 9.00am - 5.00pm (12.00pm - 1.00pm lunch).
35 hours a week
- Start date
-
Monday 5 October 2026
- Duration
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1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Acting as the first point of contact for clients, providing a professional and welcoming service.
- Answering telephone calls, responding to enquiries, and directing clients to the appropriate team members.
- Greeting visitors and supporting client meetings within the office.
Duties will include:
- Managing incoming and outgoing correspondence, including emails and post.
- Maintaining accurate client records and updating internal systems.
- Supporting the team with administrative tasks, including document preparation and filing.
- Processing and managing invoices, payments, and financial records.
- Assisting with appointment scheduling and diary management.
- Handling confidential client information in line with legal and company procedures.
- Supporting solicitors and the wider team with day-to-day office operations.
- Learning about legal processes and developing knowledge of the legal sector.
- Building strong relationships with clients and providing excellent customer service.
- Taking ownership of tasks and contributing to the smooth running of the office.
Where you'll work
4 Manor Terrace,
Friars' Rd
CV1 2NU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
THE NVQ TRAINING CENTRE LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Teaching and learning the skills, knowledge and behaviours within Business Administration.
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Administrative skills
- Analytical skills
- Attention to detail
- Communication skills
- Customer care skills
- IT skills
- Organisation skills
- Patience
- Problem solving skills
- Team working
Other requirements
Have you considered pay / hours / location?
The business is currently planning to relocate; however, the new office will remain within the Coventry area.
About this employer
Your trusted legal experts proudly serving Warwickshire and the West Midlands.over 100
Years Combined Experience
With over 100 years of combined experience, our team is dedicated to providing dependable legal advice and services to both individuals and businesses.
Our team of experienced lawyers specialises in a wide range of legal services. We offer flexible consultation options, whether you prefer face-to-face meetings at our centrally located Coventry office or remote online consultations. Your convenience and satisfaction are our priorities.
At the heart of our practice lies a set of core values that guide everything we do.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
This apprenticeship offers an excellent opportunity to build a long-term career within the business. As you gain experience and develop your skills, there will be opportunities to progress within the company and explore different areas based on your interests, strengths, and career goals.
You could develop into a Legal Secretary role, providing further support within the legal team, or explore opportunities within other departments such as HR. The business is committed to supporting your development and helping you build a successful career pathway.
Ask a question
The contact for this apprenticeship is:
THE NVQ TRAINING CENTRE LIMITED
Krystyna Nalomenko
Krystyna@apprenticeship-centre.co.uk
0845-223 5020
The reference code for this apprenticeship is VAC2000046759.
Apply now
Closes on Monday 21 September 2026
After signing in, you’ll apply for this apprenticeship on the company's website.