Customer Service Apprentice

Shortfield Garage

GODALMING (GU7 1EY)

Closes in 26 days (Wednesday 2 September 2026 at 11:59pm)

Posted on 7 August 2026

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Summary

The apprentice will work closely with the Lead Administrator and other stakeholders on the administrative support across business functions within the organisation. If you are looking for variety and working alongside friendly busy teams with a view to developing a career within this sector, this could be the ideal apprenticeship for you

Wage

£18,720 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Customer service specialist (level 3)
Hours
Monday to Friday 8am-5:30pm

45 hours a week

Start date

Monday 7 September 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Continuous mentoring and shadowing with experienced staff/colleagues.
Opportunity to use your own initiative and develop your administration skills.
Complete the Business Administrator qualification/standard level 3.
General admin duties
Supporting various colleagues within the team
Update databases and spreadsheets accordingly
Check emails and respond as necessary

Where you'll work

MILL LANE
GODALMING
GU7 1EY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BROOKLANDS COLLEGE

Training course

Customer service specialist (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
  • Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
  • Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
  • Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
  • Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
  • Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
  • Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
  • Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
  • Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
  • Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
  • Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
  • Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
  • Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
  • Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
  • Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
  • Service Improvement: Make recommendations based on your findings to enable improvement
  • Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Training schedule

Continuous mentoring and shadowing with experienced staff/colleagues with
Opportunity to use your own initiative and develop your administration skills
Complete the Business Administrator Apprenticeship Standard, Level 3
Where a business administrator has not already achieved GCSE Grade 4 or above in English and maths, they must do so before taking the end-point assessment

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4-9)
  • Maths (grade 4-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience

About this employer

Well established independent garage carrying out MOT Service and repair.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Internal progression to other support departments.

Ask a question

The contact for this apprenticeship is:

BROOKLANDS COLLEGE

The reference code for this apprenticeship is VAC2000046733.

Apply now

Closes in 26 days (Wednesday 2 September 2026 at 11:59pm)