Hire Controller Apprentice
MGF
Bury St. Edmunds (IP31 2AR)
Closes in 22 days (Monday 31 August 2026)
Posted on 5 August 2026
Contents
Summary
Your main responsibility will be to assist the Hire Desk department with managing enquiries on the hire desk and converting them into hire business whilst developing your knowledge of hire processes, MGF equipment, transport planning, customer service and commercial awareness through on-the-job learning and formal apprenticeship training.
- Wage
-
Competitive
Competitive wage offered
- Training course
- Hire controller (plant, tools and equipment) (level 2)
- Hours
-
Monday - Friday 08:00 - 17:00 with a 1 hour lunch break
40 hours a week
- Start date
-
Tuesday 1 September 2026
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Assisting with receiving orders (on-hires) and requests for collections (off hires)
- Supporting with planning transport for deliveries and collections
- Efficient running and co-ordinating of internal and external haulage
- Assisting with the preparation and issue of hire quotations
- Supporting the hire desk team with processing damage reports, obtaining information relating to damages and assisting with customer communications.
- Assisting the Hire Desk Team with administration
Where you'll work
Unit 5
Shepherds Grove Industrial Estate, Stanton
Bury St. Edmunds
IP31 2AR
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
WEST NOTTINGHAMSHIRE COLLEGE
Training course
Hire controller (plant, tools and equipment) (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Comply with health and safety regulations, standards, and guidance.
- Comply with environmental and sustainability principles, regulations, standards and organisational systems.
- Process new hires, damage waivers, orders, returns and enter onto company system.
- Create and send hire quotations, contact customer and entering purchase orders.
- Source plant, tools and equipment for customer requirements.
- Arrange the delivery and collection of equipment.
- Apply written communication techniques for example invoices, checklists, restrictions to drivers and hauliers delivery times, process damage agreement, notification documentation and emails.
- Manage customer relationships.
- Verbally communicate with customers and colleagues using industry terminology.
- Manage customer queries, requests and handle complaints within remit or escalate when required.
- Comply with regulations and legislation relevant to their role and business.
- Carry out hire transaction processes for example, contract documentation for on-hire and off-hire, raising requisitions and equipment delivery.
- Interpret and extract information from, for example schedules and drawings, machine’s operator’s manual or manufacturer’s instructions.
- Log plant, tool and equipment breakdowns, pass over to the service department.
- Ensure tool and equipment pre and post hire checks and operational testing of equipment has been carried out.
- Carry out and record planned and unplanned learning opportunities and development activities.
- Use organisational IT technology and digital systems.
- Apply team working principles.
- Comply with health and safety regulations, standards, and guidance.
- Comply with environmental and sustainability principles, regulations, standards and organisational systems.
- Process new hires, damage waivers, orders, returns and enter onto company system.
- Create and send hire quotations, contact customer and entering purchase orders.
- Source plant, tools and equipment for customer requirements.
- Arrange the delivery and collection of equipment.
- Apply written communication techniques for example invoices, checklists, restrictions to drivers and hauliers delivery times, process damage agreement, notification documentation and emails.
- Manage customer relationships.
- Verbally communicate with customers and colleagues using industry terminology.
- Manage customer queries, requests and handle complaints within remit or escalate when required.
- Comply with regulations and legislation relevant to their role and business.
- Carry out hire transaction processes for example, contract documentation for on-hire and off-hire, raising requisitions and equipment delivery.
- Interpret and extract information from, for example schedules and drawings, machine’s operator’s manual or manufacturer’s instructions.
- Log plant, tool and equipment breakdowns, pass over to the service department.
- Ensure tool and equipment pre and post hire checks and operational testing of equipment has been carried out.
- Carry out and record planned and unplanned learning opportunities and development activities.
- Use organisational IT technology and digital systems.
- Apply team working principles.
Training schedule
More training information
As a Hire Controller apprentice at MGF, you will take part in a structured training programme studying the Level 2 Hire Controller apprenticeship standard and completing the associated end point assessment (EPA). MGF is committed to supporting professional development, during this time you will be trained and mentored by your experienced colleagues and receive on-the-job training and support.
Requirements
Essential qualifications
GCSE in:
- English (grade 9-4)
- Maths (grade 9-4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Initiative
- Patience
About this employer
MGF is a long-standing, trusted provider of comprehensive temporary work solutions in the construction industry. With a commitment to excellence and customer satisfaction, we go above and beyond to provide a complete solution, for a multitude of projects. This is achieved through continuous investment in our products, infrastructure, processes and people to achieve long term sustainable growth. Employing over 450 staff, we operate nationally from 13 locations.
Company benefits
- 31 days annual leave including bank holidays
- Option to purchase additional days of annual leave
- Pension Scheme
- Life Assurance
- Training & development – online, in house, external providers and hands on practical experience
- Discretionary bonus scheme based on business performance
- Shutdown over the Christmas period
- Refer a friend scheme
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
As a Hire Controller apprentice at MGF, you will take part in a structured training programme studying the Level 2 Hire Controller apprenticeship standard and completing the associated end point assessment (EPA). MGF is committed to supporting professional development, during this time you will be trained and mentored by your experienced colleagues and receive on-the-job training and support.
Ask a question
The contact for this apprenticeship is:
MGF
Joe Jenkins
hr@mgf.co.uk
The reference code for this apprenticeship is VAC2000046695.
Apply now
Closes in 22 days (Monday 31 August 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.