Information Communication Technician Apprentice Level 3
Tendring District Council
Essex (CO15 1SE)
Closes in 13 days (Tuesday 18 August 2026)
Posted on 5 August 2026
Contents
Summary
Has an interest in digital technologies and IT system support. Can follow processes, solve problems methodically, and maintain strong attention to detail. Communicates clearly and works effectively with others. Is keen to learn and develop new technical skills. Thrives in a varied, fast‑paced role with new challenges each day.
- Wage
-
£15,392 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday 9am to 5pm.
37 hours a week
- Start date
-
Monday 28 September 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As a Level 3 Information Communications Technician Apprentice, you will take a role in the evolution, development, specification, testing, and first‑ and second‑line support of the council’s diverse finance and digital services. This includes working extensively with the Microsoft product suite, as well as supporting a range of local government legacy systems, hybrid private and public cloud environments, personal devices, and underlying infrastructure.
Where you'll work
Town Hall
Station Road
Clacton-on-Sea
Essex
CO15 1SE
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
COLCHESTER INSTITUTE
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
As a Level 3 Apprentice within the Council, you will benefit from a supportive and rewarding environment designed to help you grow and succeed, including:
A structured apprenticeship programme leading to a recognised Level 3 qualification
Attendance at college one day per week and four days in the council offices
Hands on experience in digital services, project support, and operational delivery within a Local Authority
Ongoing training, mentoring, and support from experienced colleagues
The opportunity to develop technical skills
The chance to broaden your understanding of public sector digital services, including accessibility, cyber security, and GDPR
Exposure to real projects that make a difference to local residents and Council services
A friendly, inclusive working environment with opportunities to build professional networks
More training information
As a Level 3 Apprentice within the Council, you will benefit from a supportive and rewarding environment designed to help you grow and succeed, including:
- A structured apprenticeship programme leading to a recognised Level 3 qualification
- Attendance at college one day per week and four days in the council offices
- Hands on experience in digital services, project support, and operational delivery within a Local Authority
- Ongoing training, mentoring, and support from experienced colleagues
- The opportunity to develop technical skills
- The chance to broaden your understanding of public sector digital services, including accessibility, cyber security, and GDPR
- Exposure to real projects that make a difference to local residents and council services
- A friendly, inclusive working environment with opportunities to build professional networks
Requirements
Essential qualifications
GCSE in:
- English Language (grade Above Grade 4 or C)
- Mathematics (grade Above 4 or C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Problem solving skills
- Analytical skills
- Logical
- Team working
- Initiative
Other requirements
Basic DBS check.
About this employer
Tendring District Councils (TDC) main offices are based in Clacton-on-Sea, the largest town. Other towns are Brightlingsea, Harwich, Frinton-on-Sea and Walton-on-the-Naze along with a number of rural areas. Economic Growth sits within the Economic Growth and Leisure department and work closely with the Creative & Cultural team as well as Planning and Assets.
Company benefits
- Flexible working arrangements
- Membership of the Local Government Pension Scheme info
- Generous leave entitlement
- Free parking
- Discounted Corporate Gym Membership
- A number of Salary Sacrifice initiatives
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
- The opportunity to develop technical skills
- The chance to broaden your understanding of public sector digital services, including accessibility, cyber security, and GDPR
- Exposure to real projects that make a difference to local residents and council services
- A friendly, inclusive working environment with opportunities to build professional networks
Ask a question
The contact for this apprenticeship is:
Tendring District Council
Dan Pobjoy
dpobjoy@tendringdc.gov.uk
01255686519
The reference code for this apprenticeship is VAC2000046651.
Apply now
Closes in 13 days (Tuesday 18 August 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.